Customer Service Advisor

2 weeks ago

Regina, Canada Capital Automotive Group Full time

Universal Collision Centre has a fantastic opportunity for an outgoing and passionate individual. We need a **Customer Service Advisor** - could this opportunity be the one for you?

With the goal of providing exceptional customer service, the **Customer Service Advisor** is responsible for providing support to Universal customers in the body shop. Join us in creating a friendly and dynamic atmosphere for our customers and colleagues

**The Job**:

- Process claims and work orders, prepare correspondence, and fulfill customer needs to ensure the highest level of satisfaction
- Offer an efficient, courteous, professional experience for our customers, while being adaptable to their needs
- Communicate with insurance companies on a regular basis regarding coverages, deductibles, etc.
- Manage and maintain body shop rental fleet including billings to the insurance company
- Book appointments for both repairs and estimates, with a good understanding of the insurance process
- Explain completed repairs to the customer
- Collect payment owed to Universal or to insurance companies

**The Qualifications**:

- Minimum 2 years’ experience in customer service
- Experience in a body shop environment would be a definite asset
- Friendly, empathetic, and dynamic; attentive and able to build a relationship of trust with the client
- Excellent communication, interpersonal, and organizational skills
- Sound decision-making and problem-solving abilities
- Ability to prioritize and maintain professionalism during high-volume periods
- Self-motived with the ability to work collaboratively in a team environment
- Working knowledge of body shop software such as Mitchell is an asset
- Valid driver’s license with a clean driving record

Our organization stands out among the rest - we truly value our people and their contributions. We offer challenging, meaningful work in a dynamic environment, exceptional leadership and mentorship opportunities, and the support to succeed. We are a passionate group, and our growth plan will result in continuous advancement opportunities. Join us and ignite your career
- *We thank all who apply; however, only those selected for an interview will be contacted* _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Licence/Certification:

- driver's license (preferred)

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