Quality Assurance Complaint Handling Specialist/spécialiste Du Traitement Des Plaintes Aq

**Quality Assurance Complaint Handling Specialist**

**This is not an IT position. We are looking for someone with Analytical Chemistry background**

**We are Analytichem**

At Analytichem we are looking for inquisitive individuals to help us build a global organization that enables our customers’ science. Our products help customers make better measurements in analytical chemistry and microbiology. We create the highest quality reference materials for inorganic and organic analysis, culture media, laboratory consumables, and sample preparation equipment that supports the measurements that matter to everyday life.

Our customers enhance the global infrastructure by producing the critical materials needed to manufacture everything from electronics to roads. They safeguard the environment, food, and water by testing for contaminants from heavy metals to bacteria. They are also forward-looking, doing the R&D work needed to create the products that will support the needs of Industry 4.0 and the green economy.

We take pride in producing the best products that enable our customers to do the critical science that makes a difference in society. We are a global community with production sites across three continents and are building a diverse and inclusive workforce.

**Job Title**:QA Complaint Handling Specialist

**Reports To**: QA Manager

**Job Summary**:
QA Complaint handling Specialist is responsible for managing and investigating product complaints related to our chemical and supplies products, ensuring timely resolution and compliance with internal procedures and external regulations. This role requires strong analytical skills, a solid understanding of chemistry principles, and excellent communication abilities.

**Responsibilities**:

- Coordinate and plan chemistry QC activities in accordance with established priorities and deadlines.
- Lead and conduct thorough investigations into product complaints, identifying root causes and contributing factors, often requiring chemical analysis understanding.
- Collaborate with cross-functional teams, including Customer Service, Quality Control (QC), Production, and Sales, to gather necessary information for complaint resolution.
- Communicate effectively with customers regarding complaint status, investigation findings, and resolution, maintaining a professional and customer-focused approach.
- Prepare and issue formal complaint reports to customers and internal stakeholders, outlining findings, root causes, and corrective actions.
- Analyze data and trends from complaint investigations to identify systemic issues and areas for continuous improvement.
- Identify and escalate potential quality issues or product risks discovered during complaint investigations.
- Provide technical support and expertise to other departments regarding product quality issues and complaint trends.

**Job Requirements**:

- Bachelor’s degree in chemistry, chemical engineering, or similar applied science required
- 2-5 years of experience in a quality assurance, complaint handling, or laboratory role within a chemical, pharmaceutical, or related manufacturing industry.
- Excellent written and verbal communication skills to interact with customers and internal teams.
- Strong problem-solving abilities with a methodical and logical approach
- Familiarity with ISO/IEC 17025 and ISO 17034.
- Bilingual French and English (written and spoken).
- Good organizational skills.
- Detail oriented

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**Spécialiste du traitement des plaintes AQ**

**Ce n'est pas un poste en informatique. Nous recherchons quelqu'un ayant une formation en chimie analytique.**

**Nous sommes AnalytiChem**

Chez AnalytiChem, nous recherchons des personnes curieuses pour nous aider à construire une organisation globale qui facilite la science de nos clients. Nos produits aident nos clients à effectuer de meilleures mesures en chimie analytique et en microbiologie. Nous créons des matériaux de référence de la plus haute qualité pour l'analyse inorganique et organique, des milieux de culture, des consommables de laboratoire et des équipements de préparation d'échantillons qui soutiennent les mesures qui comptent dans la vie de tous les jours.

Nos clients renforcent l'infrastructure mondiale en produisant les matériaux critiques nécessaires à la fabrication de tout ce qui va de l'électronique aux routes. Ils protègent l'environnement, les aliments et l'eau en analysant les contaminants, des métaux lourds aux bactéries. Ils sont également tournés vers l'avenir, en effectuant le travail de R&D nécessaire pour créer les produits qui répondront aux besoins de l'industrie 4.0 et de l'économie verte.

Nous sommes fiers de produire les meilleurs produits qui permettent à nos clients de faire la science critique qui fait la différence dans la société. Nous sommes une communauté mondiale avec des sites de production sur trois continents et nous construisons une main-d'œuvre diversifiée et inclusive.

**Titre du poste**: Spécialiste d