Customer Success Manager

Why BoomerangFX?

BoomerangFX is more than just a SaaS tech company - we are one of North America’s fastest-growing healthcare SaaS providers offering integrated practice management software, digital marketing, and e-learning solutions to the aesthetic medical industry - we serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices

Your Role in a Nutshell

In your role, you will work closely with our client's, primarily aesthetics medical practices across North America to optimize the value of the BoomerangFX technology suite and digital marketing services. As the primary contact for our customers, you are responsible for driving product adoption and success. You know how to turn customers into product champions Please note that this role is full time in office in Mississauga.

Scope of Duties
- Provide practice management consulting for BFX software and training to your portfolio of aesthetic medical practices across North America.
- Identify ways to upsell additional services by utilizing the BFX suite of software, digital marketing solutions and e-learning tools.
- Work closely with digital marketing team and stakeholders to create customized strategies that meet specific business needs.
- Be extra diligent in troubleshooting and resolving client concerns and own customer retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
- Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.
- Identify areas within your client practices to provide value added consulting to optimize their clinic workflows and employee engagement.

What you offer
- Bachelor's degree from a recognized institution.
- Experience in account management in a B2B space preferably in SaaS environment
- 3-5 years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
- Consultant approach to use a combination of logic, analysis, experience, and wisdom to make sound, timely decisions.
- Able to understand private healthcare operations, complex workflows, employee dynamics, and software integration process to help practices optimize.
- Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.
- Exposure to small business consulting, technology consulting, or healthcare practice management considered an asset.

Most importantly, you share our values
- You roll up your sleeves
- You are agile
- You are resilient
- You never stop learning
- You want to be part of a global success story

**Benefits**:

- 15 days’ vacation per year to rest, recharge and enjoy
- Extended health care
- Dental care
- Bonus pays
- Company events (social hours, team events
- Free on-site parking

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5N 7J7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please state your compensation range

**Experience**:

- customer success: 1 year (preferred)

Work Location: In person