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Bilingual Customer Service Representative

3 weeks ago

St Catharines, Canada OneTouch Direct Full time

**Bilingual Customer Service Representative - French Canadian**

**Now hiring Customer Service Representatives to represent a _major_ Canadian brand partner**

**_Remote Work: Work from the comfort of your home on a GREAT highly desired schedule. _**_(Amazing Schedule - Monday - Friday 8:30am - 6:00pm / 10:30am - 8:00pm)_

**_Consumer Relations Requirements: _**
- _**You MUST live within a 1 hour radius / driving distance to St. Catharines Ontario. **_
- **_Must be fluent in English AND French Canadian to apply._**:

- **_Hourly pay starting at: C$ 20.50 / Hr_**

At **OneTouch Direct** (OTD), we do things differently. We provide a positive culture-focused environment where we appreciate and recognize our employees. Our diversified business is seeking experienced and motivated **_Bilingual Consumer Relations Representatives_** that are genuinely excited to provide sound solutions while keeping customer satisfaction at the core of every conversation. Customer Service Representatives will handle inbound calls assisting customers and providing unparalleled customer service with resolving issues.

We understand the importance of keeping the world connected and we take pride in playing our part. We are looking for energetic people to join our amazing team and start earning great pay PLUS benefits and more

**_Become part of this exciting opportunity with the OneTouch Direct family today_**

**What you will do**:

- Provide inbound customer and consumer service for a top Canadian brand partner.
- Creatively problem solve.
- Quickly assess customer needs and provide sound solutions.
- Provide a high-level of consumer care.
- Document details of all calls and customer interactions.
- Manage through multiple systems, programs, and screens simultaneously.

**Qualifications**:

- **_Fluent in English and French Canadian._**:

- **_Must live within a 1 hour radius of St. Catharine’s, ON_**:

- 1-2 years retail or customer service/call center experience (strong asset)
- Strong computer and typing skills
- Excellent oral and written communication skills
- Professional telephone etiquette
- The ability to work effectively in a work-at-home setting
- Respect and maintain customer and client confidentiality
- High School Diploma or equivalent required

**Required Equipment**:

- Desktop or laptop computer (with monitor) with Windows 10 (NO Surface, Chromebook, Mac, MacBook, or iPad)
- Reliable Internet speeds and broadband connection (ethernet cord needed)
- A corded USB headset with noise-canceling microphone
- A camera (either embedded in PC or external plugged in via USB) for video conference purposes
- Power supply with surge protector
- Office furnishings necessary to perform remotely

**Benefits of working as a Work at Home Consumer Relations Representative**:

- **Full time**. 40 hours per week, Monday to Friday schedule.
- **Great earning opportunities**. Hourly base salary + language premium + supplemental benefits
- **Benefits**. Heath Care Plan plus Extensive paid Training
- **Growth**. Amazing career growth and professional advancement opportunities as we grow
- **Culture**: Diverse, welcoming culture with Employee Resource Groups.
- **Referrals**: Refer a friend and earn up to $2,000 per person
- **Great Starting Pay**. Make C$ 20.50 / hour from the comfort of your home

Pay: From $20.50 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you currently live within a 1 hour radius of Saint Catharines, ON?

**Language**:

- French Canadian and English (required)