Operations Manager
1 week ago
**Operations Manager - Parking Busters Ltd**
Location: Edmonton, AB
**Salary**: Competitive, based on experience
Industry: Towing, Parking Enforcement, Property Services
Parking Busters Ltd is a locally owned and operated company specializing in parking enforcement and towing services for residential and commercial properties. Following the loss of a key team member, we’re looking for a strong leader to help us rebuild, streamline, and grow our operations. This is a pivotal role for someone who thrives in a fast-paced environment and wants to make a meaningful impact.
**About the Role**
As Operations Manager, you’ll be the central hub of our business — overseeing day-to-day operations, managing client relationships, coordinating dispatch, and ensuring our services run smoothly. You’ll work directly with condo boards, property managers, and our towing and registration partners to deliver reliable, professional service. This is a hands-on role with leadership potential and room to grow.
**Key Responsibilities**
**Client & Business Development**
- Build and maintain strong relationships with condo boards and property managers
- Identify and pursue new business opportunities to expand our client base
- Draft, negotiate, and manage service contracts with new and existing clients
- Serve as the primary point of contact for client inquiries, concerns, and service requests
**Operations & Dispatch**
- Oversee daily dispatching of tow trucks and ensure timely response to service calls
- Coordinate with drivers and monitor service delivery standards
- Ensure proper documentation and communication between dispatch and clients
- Track and manage vehicle releases, including verification and paperwork
**Administrative & Financial**
- Generate and manage invoices for services rendered
- Maintain accurate records of tows, releases, and client communications
- Work with our parking registration partner to ensure smooth data flow and compliance
- Monitor truck maintenance schedules and coordinate repairs or inspections
**Leadership & Strategy**
- Identify inefficiencies and implement systems to streamline operations
- Develop internal processes and SOPs for dispatch, invoicing, and client onboarding
- Support and mentor staff as the team grows
- Report to ownership with updates, insights, and strategic recommendations
**Qualifications**
- Flexible schedule and availability to work evenings, weekends, and extended hours as needed
- Strong time management and ability to prioritize under demanding conditions
- Proven experience in operations, logistics, property services, or towing (preferred)
- Strong organizational and multitasking skills
- Excellent communication and relationship-building abilities
- Comfortable with dispatch software, invoicing tools, and basic office tech
- Ability to work independently and take initiative
- Valid driver’s license and clean driving record (preferred)
- Knowledge of Edmonton’s condo/property landscape is a plus
**What We Offer**
- Competitive salary based on experience
- Flexible work structure and autonomy
- Supportive team environment with room to grow
- Opportunity to shape the future of a local business
- Protentional for growth bonuses
To be considered for this position, all applicants **must include a cover letter** with their resume.
- **Applications submitted without a cover letter will not be reviewed.**_
Pay: $40,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Work Location: In person
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