Mobile Laboratory Services Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
The Mobile Laboratory Services (MLS) Coordinator is primarily accountable for working with employees, patients and members of the health care community to ensure optimal delivery of mobile laboratory services. Working directly with leaders, physicians, long-term care facilities, and patients, the MLS Coordinator is responsible for evaluating service requests and ensuring the effective and efficient scheduling of MLS visits to meet the service objectives of the organization. Other accountabilities include handling customer service inquiries and complaints, updating and maintaining internal record keeping systems, and coordinating all administrative tasks for the MLS Office.
**Status**: Temporary Full Time
**Schedule**: Flexible shifts - Monday - Friday (6:00am - 5:00pm)
**Additional requirements**: Working out of BRL
**Number of positions**: 4
**Start Date**: ASAP
**Contract End Date**: October 31, 2025 (6 month contract)
This vacancy is for an existing position.
**Your responsibilities will include**:

- Establishes and maintains relationships with physicians, health care workers and patients responding to

various service issues. Develops solutions and ensures follow-up action is taken as required. Inquiries
may relate to services provided such as test procedures and protocols, hours of operation, locations
served, etc.
- Coordinates and schedules urgent or special business requests for new or existing services such as

sports teams, refugee testing, corporate accounts, insurance testing, Stats, medical outbreaks.
- Investigates and resolves customer service complaints (i.e. follow up for missing tests, cancelled

services) and refers questions that are more complex to Supervisor as appropriate for follow-up.
- Provides input into various Long Term Care Agreements and contracts such as timing of when services

can be performed (i.e. coordinates day and time of services).
- Acts as the first point of contact for Long Term Care facilities and provides direction and consultation

when onboarding new facilities.
- Responds to concerns raised by staff regarding service calls or issues and escalates to leaders where

appropriate.
- Supports and coordinates route-planning and scheduling activities. This involves coordinating incoming requests and inquiries for MLS services including screening requests to ensure eligibility criteria is met, and prioritizing and scheduling new services requests to optimize routes. Monitors all requests for service taking action on expired requests or changes to eligibility. Complex requests are escalated to the supervisor.
- Provides input into the route design to accommodate growth and requests for MLS service as required.
- Coordinates and schedules special testing services such as the annual Creatines for care facilities.
- Creates and maintains various recordkeeping systems such as the Customer Relationship Management (CRM) for healthcare reporting.
- Enters patient information and sets up all new Standing Orders

**What you will bring to the role**:

- One to three years of experience
- Previous experience working as Laboratory Assistant or Mobile Laboratory Assistant, Scheduler or Call Centre Agent is preferred.
- Demonstrated competence with Microsoft Office incl