Back of House Supervisor

**Who We Are**

Chick-fil-A is a locally owned and operated quick service restaurant, widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment, where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often, we're not only in the chicken business, but we are in the people business as well. As part of our team, you will be surrounded by caring leadership that seeks to intentionally develop your talents and present opportunities for you to grow as a professional, a leader, and a skilled individual.

**Position Overview**

We are hiring a** Full-time Back of House (BOH) Supervisor** to join our leadership team. The BOH Supervisor is a hands-on leader who oversees shift execution, guides kitchen operations, supports team development, and helps uphold Chick-fil-A’s standards of quality, food safety, and cleanliness.

If you are passionate about leadership, food safety, food quality, and growing within a dynamic organization, this role is for you

**What You'll Do**
- Take full ownership of kitchen operations during assigned shifts, ensuring speed, consistency, and strict adherence to food safety standards.
- Lead by example while working alongside the team on the kitchen line, actively participating in food preparation and service.
- Clearly communicate and delegate tasks to team leaders and team members to ensure smooth and efficient shift performance and transitions.
- Maintain and enforce high food safety standards throughout all kitchen areas, proactively identifying and resolving any safety or cleanliness issues.
- Provide real-time coaching and constructive feedback to BOH Team Members and Team Leaders.
- Support the onboarding process for new team members and regularly review performance to encourage continuous improvement.
- Ensure team members are held accountable and consistently follow kitchen procedures and protocols.
- Monitor food preparation levels during shifts and implement strategies to minimize food waste.
- Managing day-to-day business activities, shift organization, restaurant, and business needs
- Set and communicate success metric goals (guest satisfaction scores, food waste, etc.)
- Foster a positive work environment by promoting the Chick-fil-A Heartland core values of “Here to Serve”, Ownership, Care and Trust

**Work Hours**
- Operating Hours: 9:30 am - 11:00 pm, Monday to Saturday
- Closed Sundays

**Why Join Chick-fil-A Heartland?**
- ** Flexible Scheduling**- We’ll do our best to accommodate personal and family commitments
- ** Closed Sundays** - Enjoy guaranteed time off every Sunday
- ** Work with the Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in their employees, teaching them important business skills for the future
- ** Competitive Pay** - With transparent performance-based raise opportunities
- ** Complimentary Meals** - Enjoy a free meal during every shift
- ** Professional Development** - Leadership training, mentorship, and career advancement opportunities

**Equal Opportunity & Accessibility**

**Chick-fil-A Heartland is an equal-opportunity employer.**

**REQUIREMENTS**:

- 1-2 years of experience in kitchen leadership or a similar supervisory role (mandatory)
- Valid Food Handler Certification (required)
- Skilled in coaching and motivating team members
- Familiar with kitchen station flow, food prep timelines, and how to support team coordination during busy periods (preferred)
- Excellent communication skills, able to resolve conflicts and provide clear instructions
- Comfortable working in a fast-paced environment, able to lift up to 20 kg and stand for extended periods
- Ability to work in a team environment with shared ownership and responsibility
- Legally authorized to work in Canada
- Flexible availability including evenings and Saturdays

Chick-fil-A Heartland is an independently owned and operated quick service restaurant looking for incredible team members who have the heart to make a difference in the lives of our guests. We sell amazing and delicious products and have a desire to make a difference in the lives we come in contact with. Team Members work in a culture that encourages growth, care, offers opportunity, provides support & empowers innovation. Join a culture of positive influence & stewardship that values integrity, hospitality and professionalism

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.