Store Operations Lead

We design beautiful product and care about creating in-store and online shopping experiences that inspire our customers. We are committed to creating an environment where our people can grow professionally and personally. We welcome anyone that wants to be part of a team of like-minded colleagues that want to win. It’s nice to meet you - we can’t wait for you to join and make a difference.

**Operations Lead**

(_40 hours a week)_

Job Overview

Reporting to the Store Manager, the Operations Lead is responsible for planning, prioritizing, and executing the daily operations of the business (retail and inventory management) in an organized and efficient manner while maintaining and adhering to all processes and systems that maximize the team and the business results.

**Responsibilities**:

- Efficiently and accurately process incoming and outgoing shipments;
- Organize and maintain products in the store warehouse.
- Ensure the efficient reception and management of incoming e-commerce orders.
- Responsible for store maintenance requirements, creating an environment that promotes health and safety, and loss prevention requirements;
- Collaborate cross-functionally with other leads (Visual, Sales, Super-Users, etc.)
- Partners with management team to identify, communicate and take action on business opportunities;
- Efficient and accurate management of inventory:

- BOPIS - Completes orders within the expected timelines
- Damages - Completes and reports issues as per expectations
- Cycle counts - Completes daily as per company expectations and timelines to support inventory accuracy in-store including preparations for yearly inventory counts
- Supply orders - Completes monthly supply order for the store to support the daily operations of the business
- MMS/OMS/RF - Management of all communication and tools required to support inventory accuracy in-store
- Develop and share expertise as it relates to specific operational requirements: BOPIS, Cycle count, Inventory adjustment, Lcom/Ecom, Annual inventory
- Is a role model in prioritizing the customer and supporting the floor sales when required or in non-peak hours;
- Open and close the store/lead and direct the sales team on the floor based on business needs.

**Qualifications**:

- Strong leadership skills - retail management experience is an asset
- Ability to coach, mentor and develop
- Proven ability to plan
- Demonstrated sense of urgency and ability to prioritize tasks
- Excellent ability to communicate
- Ability to use computers - Familiar with Excel
- Confidence in fast-paced environments
- A driven approach to work
- A positive and outgoing attitude
- Ability to lift medium to large items/ and frequent ladder use

**Does this position challenge your ambitions? What are you waiting for Send your résumé**
- Bouclair is committed to the employment equity principle._
- The masculine is used without discrimination and solely to lighten the text._

**Who we are.**

Established in Montreal, Bouclair is a privately owned company and a lifestyle brand offering home elegant decor and furniture at affordable prices. Distributed in its retail stores across Canada and online, the products are designed locally by an in-house team of designers and showcased in a coordinated manner creating a unique style to help customers fashion their dream home.

Headquartered in Montreal, the company operates close to sixty Bouclair stores across the country, employing close to 1000 people. The company offers a whole omnichannel shopping experience, giving our customers the choice of shopping in stores, online or through its call centre.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: One location