Customer Service Representative

2 days ago

Prince Albert, Canada City of Prince Albert Full time

**Position Overview**:
The City of Prince Albert Financial Services Department is currently seeking a customer service specialist to join our team. This is a full-time term position, up to one year in length.

**Principle Duties & Responsibilities**:
**1. Key Customer Service Duties**:

- Receive and process payments for various City services, including but not limited to: water utility payments, property taxes, transit passes, parking tickets and impound payments, various invoices, permits and licenses.
- Respond to public inquiries and provide assistance for requests and complaints regarding:

- Directing further public inquiries and complaints to the appropriate department.
- Verify opening and ending balances for all payment types and locating and correcting any balancing discrepancies
- Maintain, reconcile and balance daily records and spreadsheets
- Assist with tax billing and utility billing, as required.
- Sort and distribute incoming mail. Prepare outgoing mail and affix postage, including registered mail items.

**Required Qualifications**:

- Certificate from an accredited institution in a business or administrative program; or
- Grade 12 with two years’ related experience.

Key Knowledge, Technical Skills and Abilities
- Excellent customer service skills.
- Strong communication skills, both written and verbal.
- Ability to follow oral and written instructions.
- Ability to perform calculations and data entry with speed and accuracy.
- Ability to maintain a high level of confidentiality at all times.
- Ability to work independently and manage time and tasks effectively

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