Technician

1 week ago

Cambridge, Canada Cambridge Toyota Full time

**Summary**

Cambridge Toyota is growing again and we are looking to add an Automotive Technician to our Team. We are a very busy Dealership with an excellent work environment and team atmosphere and we have a great work culture here.

A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.

We require a valid 310S license. If you are looking for a well run shop with an excellent working environment this is the place for you. We pride ourselves in maintaining a busy shop with an all hands on deck attitude.

**The Details**

**Be detail and task-oriented**
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.

**Be a strong communicator**
- Greets all customers warmly.
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.

**Commit to the Dealership Brand**
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results-oriented and accountable.
- Able to operate manual and automatic transmissions.
- Basic computer skills.

**Education & Experience**
- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Strong product knowledge.
- Strong aptitude of technical/mechanical repairs.
- Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
- Ozone depletion certificate.
- Valid Driver’s License for province of employment.
- Ideally two (2) years minimum as an Automotive Service Technician.
- One (1) year Brand product experience.
- Dealership experience preferred.

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