Supervisor, HR Services

**Position Summary**:
As a Supervisor, HR Services, you will oversee a team of HR professionals with the responsibility of managing the complete HR administrative functions pertaining to the complete workforce within an HRIS system. You will be responsible for ensuring these tasks are completed accurately, on-time and in-compliance with organizational and legislative standards. In addition, this role will provide support to HR, management and employees to ensure a superior employee and customer experience by being a proactive manager, that is focused on collaboration, prevention and issue resolution.

**HRIS Management**:

- Manage day-to-day operational transactions and inquiries, including coordinating with other operational functions.
- Develop, maintain and ensure a strong preservation of HRIS standards for all HRIS inputs and data updates through best practices for data, including reporting methodology and request intake.
- Conduct and oversee regular and ad hoc data integrity and compliance audits.
- Define and establish scalable and compliant processes, policies and procedures to increase efficiency, reduce complexity and sustain HR transformation efforts.
- Identify opportunities to collaborate with HR and other teams to implement HRIS process and workflow improvements.
- Summarize key findings and insights for reports and presentations to stakeholders.
- Analyze trends and patterns in data to bring meaning to the data with narrative and observations.
- Educate HR and external staff on how to utilize data to inform strategy and decisions.
- In partnership with the HR leadership team, define service level agreements that meet operational and performance requirements based on Key Performance Indicators (KPI’s).
- Provides ad-hoc HR data support to multiple geographically dispersed teams.

**Oversight of Service Delivery**:

- Identify service delivery issues and take appropriate actions for preventative and proactive improvement measures.
- Regularly review the Human Resources Services Team’s service delivery model to improve client satisfaction.
- Collaborates effectively with other team members within HR and Operations to respond to inquiries, execute tasks and fulfil key deliverables within the service delivery support function.
- Responsible for the creation and update of Employment Agreements templates.
- Manage the Vulnerable Sector Check process ensuring compliance through the adherence to defined processes.
- Lead or assist in projects and change management initiatives that impact the Human Resources Services team and HRIS.
- Ensure data and reporting compliance with relevant HR and labor regulations

**Human Resources Management**:

- Manage the Human Resources Services team, through the provision of leadership, coaching, and mentoring to develop their competencies and position them for success.
- Support a positive, motivating work environment that values people and supports the People Everything Strategy
- Ensure the team is apprised of and understands system and process changes, updates to HR policies. legislation and associated information

**Qualifications**:

- Bachelor's of HR Management or a related field with a minimum of five years related work experience in management or a senior Human Resources role.
- Minimum three (3) years of demonstrated experience working with HRIS databases and supporting a HRIS system, PeopleSoft an asset.
- Intermediate level of computer skills in HRIS Microsoft Office: Word, Excel, PowerPoint, Outlook.
- Strong compliance, best practices and enforcing standards mindset
- Thorough knowledge of employment law, including the Ontario Employment Standards Act and Human Rights.
- Proven ability to analyze complex data from various sources and make sound recommendations.
- Excellent interpersonal skills and ability to handle sensitive and difficult issues in a confidential manner and proven ability to collaborate, negotiate, facilitate, and resolve conflicts.
- A proactive approach to customer service and relationship building with all levels of employees.
- Detail oriented, organized, curious, with creative problem-solving abilities.
- Experience in organizational change management is essential.
- Ability to multitask, embrace new knowledge and think in terms of a corporate-wide perspective is required.

**About Us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

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