Front of House Manager

2 weeks ago

Hamilton, Canada Electric Diner Full time

**About Us**:
Electric Diner is a vibrant, retro-inspired restaurant in the heart of Hamilton, serving nostalgic comfort food with a modern twist. We’re passionate about delivering memorable dining experiences in a fast-paced, team-oriented environment. As we grow, we’re looking for a strong, organized, and hospitality-driven **Front of House Manager** to help lead our team and keep our service running at a high standard.

**The Role**:
As **FOH Manager**, you’ll be the on-the-ground leader of all front-of-house operations. You’ll work closely with ownership and the Director of Operations to uphold our service standards, improve systems, and lead a team of enthusiastic service staff. You are hands-on, dependable, and thrive in a busy environment. When the owners are away, **you’re the eyes and ears of the restaurant.**

**Key Responsibilities**:

- **Daily Operations**:

- Oversee and manage all FOH operations during service
- Actively support and step into service during peak times
- Ensure smooth daily opening and closing procedures
- Maintain a clean, organized, and guest-ready FOH at all times
- **Team Leadership**:

- Lead, train, coach, and support FOH team members
- Oversee shift changes / trades as needed
- Conduct regular performance reviews and provide actionable feedback
- Foster a positive, respectful, and professional team culture
- **Administrative & Financial**:

- Manage labour budgets and meet weekly/monthly labour cost targets
- Track and report on FOH sales goals in partnership with the operations team
- Oversee tip pooling procedures and ensure accurate, timely distributions
- Handle all FOH ordering, stock, and inventory management
- **Systems & Strategy**:

- Implement and maintain all FOH procedures, systems, and service standards
- Work with Director of Operations to identify and roll out improvements
- Monitor guest feedback and help address service-related issues

**What We’re Looking For**:

- 2-3+ years of experience in a FOH leadership or management role in a high-volume restaurant (minimum requirement)
- Strong communication and leadership skills; able to lead by example
- Proven experience managing staff performance, labour costs, and inventory
- Highly organized, self-motivated, and calm under pressure
- Experience with POS systems (TouchBistro) and restaurant scheduling software
- A hands-on leader with a passion for great service

**Perks & Benefits**:

- Competitive salary based on experience ($48-52K)
- Staff meal discounts
- Growth opportunities within a growing hospitality group
- A creative, inclusive, and energetic team culture

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Discounted or free food

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Night shift

**Experience**:

- FOH management: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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