Systems Analyst, ERP

Highlights of the job

We are hiring up to two (2) full time, permanent **Systems Analyst**, ERP** positions working out of Edmonton, AB.

This position may be eligible for EPCOR's hybrid work program.

What you’d be responsible for
- Ensure the delivery of optimal results against performance metrics, including:

- Incident Delivery and Responsiveness
- Delivery on Change Request estimations
- Customer Satisfaction Surveys
- System Availability
- Knowledge Management KPIs
- Employ open communication and problem-solving skills to identify defects and resolve issues efficiently and effectively within expected timeframes.
- Utilize open communication and problem-solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
- Estimate, design, and configure solutions to meet or exceed customer or project requirements and enhancement delivery targets.
- Abide by all Application Services departmental policies and processes for consistent support and administrative practices throughout Application Services.
- Address system availability issues with the required urgency and contribute to root cause analysis to proactively prevent future issues.
- Provide valuable contributions to documentation and knowledgebase for the long-term sustainability of EPCOR IS.
- Develop quality and lasting IS solutions to business problems, focusing on integrating solutions into process-based and repeatable models for better long-term maintenance of systems.
- Execute daily job duties with a focus on continuous improvement of processes and systems.
- Participate in both operational and major capital projects
- Work closely with all business users at all levels as assigned
- Address all issues ranging from low to high complexity as assigned
- Handle all incidents (severity 1-5) with professionalism and limited supervision from the manager, ensuring their successful progression through various development, test, and production environments.

What’s required to be successful
- Degree or diploma in Computer Science, Computer Engineering/System Technology, or equivalent is required
- Minimum of four (4) years of development and system analysis experience with Oracle PL/SQL and SQL Tuning.
- Minimum of two (2) years of development and system analysis experience with Java and OBIEE
- Understanding of Oracle Applications functionality, including configuration and use, as well as performing system administration tasks.
- Experience gathering and understanding business requirements from peers and documentation.
- Extensive experience gathering business requirements from business users.
- Demonstrated capability to design, configure, and unit test IS solutions.
- Experience with System Delivery Life Cycle is an asset.
- Experience opening, managing, and resolving service requests with Oracle is considered an asset.
- Ability to troubleshoot critical issues and interact effectively with all levels of personnel.
- Strong multitasking, prioritization, and active learning skills.

As our successful Systems Analyst, you establish and maintain client and team relationships while efficiently fulfilling requests and completing tasks with a high degree of quality. You possess a strong work ethic, fostering critical thinking skills, which is crucial to success in our highly visible area of Information Services. You continually seek and act on opportunities to improve processes and procedures, learning and adapting to the exciting enhancements in technology and business requirements. You are a team player, sharing learnings with our team through group meetings and documentation, improving the depth and scope of our team over time.

Other important facts about this job

Jurisdiction: CSU52

Class: IT2

Hours of work: 75 hours biweekly

**Application deadline: May 23, 2025**

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Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.