Guest Service Agent
4 days ago
The Courtyard Regina Downtown is currently recruiting for a Full-time Guest Service Agent to join our team and serve as our guests’ first point of contact and manage all aspects of their accommodation.
Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities and assisting our guests throughout their stay. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you
Ultimately you will help create a pleasant and memorable stay for our guests.
**Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Promote and recognize the Bonvoy program and it’s membership
- Register guests verifying all relevant information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ concerns in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Stay current and knowledgeable of all Marriott rate offerings and programs
**Requirements**:
- Work experience as a Guest Service Agent, Receptionist or similar role
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
- Degree/Diploma in hotel management is a plus
- **Full availability**; daytime and evening; Sunday - Saturday.
Pay: From $15.50 per hour
Expected hours: 32 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Overtime
Work Location: In person
-
Guest Services Agent
1 day ago
Regina, Canada See Sight Tours Full time**Company's Brief**: See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the...
-
Guest Service Agent
7 days ago
Regina, Canada Wingate by Wyndham Regina Full timeWe are looking for a Full-time Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...
-
Guest Service Agent
2 weeks ago
Regina, Canada InnVest Hotels GP Ltd Full timePrimary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Checks guests out of the hotel; processes customer payments according to established policies...
-
Guest Services Coordinator
3 days ago
Regina, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Guest Service Agent
1 week ago
Regina, Saskatchewan, SZA, Canada InnVest Full timePrimary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies...
-
Guest Service Agent/night Auditor
7 days ago
Regina, Canada Sandman Hotel Group Full timeFirst impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...
-
Guest Services Manager
7 days ago
Regina, Canada Hurst Hospitality Inc. Full timeReporting to the General Manager, the Guest Services Manager is responsible for the development of a motivated, organized, and empowered Guest Services team to provide the level of service, professional work standards and guest care required by brand standards and contribute to the overall profitability of the property. This position is located at our...
-
Guest Services Manager
4 days ago
Regina, Canada Hurst Hospitality Inc. Full timeReporting to the General Manager, the Guest Services Manager is responsible for the development of a motivated, organized, and empowered Guest Services team to provide the level of service, professional work standards and guest care required by brand standards and contribute to the overall profitability of the property. This position is located at our...
-
Guest Services Representative
2 weeks ago
Regina, Canada Delta Hotels by Marriott Regina Full timeDelta Hotels by Marriott Regina is looking for a Guest Services Representative to join our team! We’re looking for someone with a passion for customer service that is ready to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful...
-
Guest Services Manager
1 week ago
Regina, Canada Wingate by Wyndham Regina Full timeThe Wingate by Wyndham Regina is currently recruiting for a full-time addition to our Management team. The Guest Services Manager will be responsible for leading the day to day operations at the front desk. The right person will as be the key individual leading the overall guest experience at the hotel in coordination with our other departments. Reporting...