Business Analyst

**Job Description**

The Business Analyst role will collaborate with business partners and will be pivotal in achieving our purpose and vision of enhancing the business processes across multiple teams, resulting in substantial business impact and optimal customer service.

This role requires you to review, analyze, and implement recommended changes that will transform the business operations - through process re-engineering that will involve both changes to business processes and the systems used in those processes.

This position is suited to an individual who enjoys working in an environment with complex problems, challenging deadlines, driving opportunities to conclusions, and has the desire to alter traditional approaches.

**Accountabilities**

• Conduct research to evaluate and define business problems and identify the root cause. Translate business needs into business process solutions.
• Analyze the impact of proposed solutions across the business
• Develop and present process diagrams and other applicable project artifacts to stakeholders.
• Collaborate with business partners to gather business requirements and system design functionality that meets business objectives.
• Engage business partners throughout the initiative and provide input on business impacts to processes, training, and communication.
• Develop and execute test plans for user acceptance testing.
• Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation.
• Communicate process impacts to stakeholders to ensure they understand process outcomes.
• Develop post-implementation verification plans and monitor to ensure the change is adopted and the benefits are realized.
• Perform ad-hoc process audits, document findings and coordinate implementation and managing change.
• Manage the people side of change to achieve a desired state of operational excellence (through communication, coaching, transition and training, and resistance management).

**Qualifications**

• Minimum of two years in a business analyst or process improvement-related role
• Certified in business analysis, change management, project management and Lean Six Sigma would be an asset
• Experience in group insurance is an asset
• Bilingual is an asset

**Competencies (knowledge, skills, abilities)**

• Ability to work independently on multiple priorities and adhere to tight deadlines
• Highly self-motivated with keen attention to detail
• Exceptional communication and negotiation skills
• Analytical and critical thinking, problem-solving, and decision-making ability
• Active listening capabilities with the ability to fulfill the business objectives and balance the needs of various stakeholders
• Ability to create and deliver compelling presentations
• Experience in business process modeling
• Experience working in a team-oriented, collaborative environment
• Ability to break down complex situations, identify and resolve root causes
• Strong people skills to help others navigate through change; engage and motivate employees
• Self-learner who can embrace and adopt change
• Proven working knowledge of Microsoft Office, Process Modeling, and Project Management Tools: eg: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Adonis, JIRA, Confluence.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

• Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
• We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
• has the opportunity to_
• reach their potential._

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Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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