Store Manager

**Job description**

Reporting to the District Manager, the Store Manager is the driving force responsible for all store operations including, but not limited to: sales growth, training and development of Sales Associates and MIT’s, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

We are on the lookout for a **high-performing Store Manager** who is ready to take full ownership of store operations, lead a team to success, and drive strong sales results. We are not just hiring for a role — we are looking for the **right attitude** and **ambition**.
- Be **money-hungry** - someone who is target-driven, thrives on bonuses, and pushes to exceed sales goals
- Be a **natural leader** - able to motivate, manage, and hold a team accountable
- Be **sales motivated** - understands KPIs, tracks performance, and constantly looks for ways to improve results
- Be willing to **work longer shifts** when needed and lead by example
- Be **reliable and available** - able to support the team and store operations whenever an issue arises

**Training and Development**:

- Co-ordination of daily internal training and development activities for Sales Associates
- Evaluate, develop and promote high performing Associates to the next level
- Monitor training and development of all Associates
- Provides direction, coaching, and performance feedback to all Store Associates. Maintains a positive work ethic and working relationship with all store Associates.
- Regular employee evaluations

**Operational Management**:

- Responsible for opening and closing the store
- Conduct recruitment activities to meet the staffing needs of the store
- Manage the scheduling requirements of the store
- Ensure safety precautions in the workplace are followed by staff
- Maintains and enhances the HR processes in support of the store business objectives.
- Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
- Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
- Follow administrative guidelines
- Ensures execution of all applicable operational, merchandising, and marketing programs within the store

**Inventory Control**:

- Product management, including receiving, price changes, and handling damaged product in accordance with processes
- Manage inventory and coordinate proper scheduling of inbound and outbound merchandise

**Merchandising**:

- Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock

**Sales Growth**:

- Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle
- Manage profit and loss, sales budgets, and goals
- Identifies opportunities to achieve or exceed revenue and other business targets.
- Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
- Build rapport by executing sales program with customers in order to determine their purchasing needs
- As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
- Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
- Assist Sales Associates with completing sales to avoid customer bottlenecks and excessive wait times

**Customer Service**:

- Address and action all customer complaints and feedback
- Resolve dissatisfaction by listening to customer concerns, diffusing the situation
- Present customers with products that meet their needs in order to facilitate a sale
- Greet customers in a professional and friendly manner in order to create a welcoming environment
- Represent the product correctly by having a firm understanding of the product specifications.

**Other**:

- Other duties as assigned

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- Kingston, ON K7M 2Y3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you legally able to work in Canada?

**Experience**:

- Commission Sales: 2 years (preferred)
- Retail management: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Kingston, ON K7M 2Y3 (preferred)

Work Location: In person