Specialist, Product Implementation

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

- Fully paid medical, dental and vision coverage from your first day
- Health care spending account
- Premium defined benefit pension plan
- 3 personal days and 2 float days annually
- Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
- Career development opportunities
- A collaborative values-based team culture
- A wellness programs
- A hybrid working model
- Participation in

Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Here is what you will be doing:- Maintains business domain knowledge in order to share knowledge with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I.- Acts independently with a low level of supervision and determines when to escalate broader impacting decisions to management.- Actively works directly with the team for collaboration, peer support, and to ensure a consistent approach to executing work assignments.- Identifies interpersonal relationship difficulties and helps team members transition though difficult situations.- Collaborates with other cross-functional teams and external stakeholders in delivery of tasks/projects.-
- Develops and takes responsibility for own workload, tasks, and initiatives for a specific program in collaboration with cross-functional teams across Ontario Health.-
- Assists with the development and identification of opportunities to ensure efficient program operations.-
- Recommends changes to program procedures and potential changes to the standard.- Leads and implements the change in procedures, business intelligence in an effort for achieving internal operational efficiencies.- Actively engages in program team discussions and recommends process efficiencies, program features and changes to improve the vendor experience, operation, and maintainability of the program.- Creates new Ontario Health business processes and tools.- Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.- Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.- Maintains a thorough understanding of the product and its policy, procedures and standards.- Performs requirement analysis in support of ongoing refinement of the standard.- Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials- Continuously seeks and identifies opportunities for the improvement of operational processes and procedures.- Solves business problems and provides leadership and guidance to vendors.- Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts, and processes.- Supports integration of various data sources with the BI solution while ensuring data quality requirements are met.- Performs data analysis in support of program and stakeholder objectives.- Analyzes and resolves vendor compliance issues- Adjudicates and processes requests from internal/external clients, stakeholders, and users.- Collaborate closely with the development, operations, onboarding, and project teams in delivery of project/implementation including communication plan for stakeholders to ensure buy-in and awareness of features/changes.

Here is what you will need to be successful:
Education and Experience- Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.- 3 - 5 years of experience in process design, re-engineering, implementation and documentation and data analysis, data management and business intelligence.-
- Considerable knowledge of documentation tooling such as Confluence Wiki or similar tools.- Good knowledge of JIRA or similar bug tracking tools.- Good knowledge of project delivery practices in a matrix environment.- Excellent knowledge of Process Mapping Techniques.- Excellent knowledge of SDLC.- Broad experience in data analysis and business intelligence.- Knowledge of SQL, VBA, SharePoint, BI tools an asset.- Good Business Domain knowledge specific to the product area.- Good Knowledge of ITSM practices.- Knowledge of Ontario Healthcare system is an asset.- Knowledge of HL7/FHIR, XML messaging principles,