Spa Aesthetician

To deliver personalized skincare treatments and services that promote relaxation and rejuvenation for guests. They are responsible for providing a variety of aesthetic treatments, and services while ensuring a luxurious and comfortable experience. A Spa Aesthetician also maintains the cleanliness and organization of the spa and product inventory. Their role is crucial in enhancing the guest experience by offering high-quality skincare services in a serene environment.

**Key Accountabilities**:

- Deliver exceptional customer service by addressing guest inquiries and ensuring satisfaction throughout aesthetic treatments.
- Perform a variety of aesthetic services, including facials, waxing, and body treatments, ensuring adherence to proper operational procedures and maintaining high guest comfort.
- Set up, operate, and clean all treatment equipment, including facial tools, waxing devices, and sterilization units, ensuring readiness and compliance with sanitation protocols.
- Provide individualized services tailored to guest preferences, ensuring treatments align with spa guidelines, and offer post-treatment care advice to enhance results and overall well-being.
- Recommend products that enhance treatment outcomes, striving to achieve or exceed retail sales targets.
- Maintain accurate records of all treatments performed, ensuring proper documentation and follow-up for guest reference.
- Prepare and maintain treatment rooms, ensuring they are well-stocked, sanitized, and ready for each service while upholding a professional and clean spa environment.
- Address and resolve guest concerns or issues promptly, ensuring satisfaction and offering solutions as needed.
- Manage lost and found items, documenting and following property protocol for proper handling.
- Actively promote spa services, special events, and initiatives to retain and attract guests.
- Stay current with industry trends, attending training, meetings, and updates to ensure knowledge of best practices and new treatments.
- Foster a positive, collaborative work environment, demonstrating professionalism, reliability, and a strong work ethic.
- Adhere to health and safety regulations, including sanitation and sterilization protocols, while complying with all company policies and procedures.
- Maintain punctuality, uniform presentation, and personal hygiene, remaining calm under pressure and demonstrating a sense of urgency during peak periods.
- Ensure a welcoming atmosphere by maintaining a tidy, aesthetically pleasing spa environment and adjusting the treatment setting (lighting, music, temperature) to enhance guest relaxation.
- Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

**What we would like you to bring to this position**:

- Must possess a valid Aesthetician degree or certification from an accredited institution.
- Experience working in a luxury spa or a well-established SPA brand.
- Experience in a customer-facing role, providing exceptional guest service and ensuring a memorable experience.
- Exceptional Guest Service: Ability to engage with guests, listen to their needs, and provide a personalized, high-quality experience that exceeds expectations.
- Skincare Expertise: Proficiency in a wide range of aesthetic services, including facials, waxing, and body treatments, with a strong understanding of skincare products and post-treatment care.
- Attention to Detail: Ensuring precision in performing treatments, maintaining cleanliness and organization in treatment rooms, and following proper sanitation protocols.
- Sales and Product Knowledge: Ability to recommend and upsell retail products based on guest needs, contributing to achieving retail sales targets.
- Professionalism and Discretion: Maintaining a courteous, discreet, and professional demeanor at all times while creating a comfortable and welcoming environment for guests.
- Time Management and Efficiency: Capable of managing multiple tasks and treatment appointments in a fast-paced environment while ensuring each guest receives exceptional attention.

**Advantages of joining The Pearle Hotel & Spa Team**:

- Competitive wages
- Co-paid benefits for permanent team members after 3 months
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Marriott discounts
- Training and Development
- Growth opportunities
- On-Site Parking
- Wellness Program
- Amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- Holidays
- Mond