Business Process Analyst

**Our Business**

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building.

As a Business Process Analyst, you will play a critical role in analyzing, designing, and implementing business processes that drive efficiency and effectiveness throughout our organization. You will work closely with cross-functional teams to lead change management projects, map out current and future processes, and build automations that transform how we work. Your efforts will not only make a significant impact within the company but also contribute to a positive experience for our clients and stakeholders.

**Key Responsibilities**:
**Change Management**: Lead and manage change initiatives, ensuring smooth transitions and alignment with organizational goals. You will be responsible for preparing, supporting, and guiding teams through changes, minimizing disruptions and maximizing adoption.

**Stakeholder Communication**: Serve as a liaison between various departments, facilitating clear and effective communication. Ensure all stakeholders are informed and aligned with project goals and updates.

**Process Mapping**: Conduct thorough analysis of existing processes and create detailed process maps. Identify gaps, inefficiencies, and opportunities for optimization. Work collaboratively with teams to define and implement improved workflows.

**Technical Proficiency**: Utilize your understanding of JavaScript, APIs, and other programming languages to support automation development tasks. Contribute to building and enhancing custom solutions tailored to business needs.

**What We’re Looking For**:
**Education and Experience**:

- A Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field. Equivalent practical experience will also be considered.
- 3-5 years of experience in business process analysis or a related role, with a proven track record of successful project management and process improvement.

**Skills and Qualifications**:

- A proactive and positive approach to tackling challenges.
- Proven experience in business process analysis, with a strong emphasis on communication and project management.
- Proficiency in process mapping and modeling tools.
- Excellent stakeholder management, communication, and collaboration skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Hands-on experience with designing and implementing automation solutions.
- Proficiency in JavaScript and other programming languages is preferred.
- Financial technology, banking or entrepreneurial experience is an added bonus.

**Why Work With Us?**
- Experienced team

Our CEO’s previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.
- Start-Up Environment

FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.
- Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.
- Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness centre and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.

**Compensation and Benefits Package**

At FIS