General Manager

**About Us**

Welcome to the B Social Hospitality family, where every one of our eight distinctive restaurants is a playground for foodies and fun-lovers alike. With locations across Hamilton, Ancaster, Stoney Creek, and Burlington, we're serving up drool-worthy chef-crafted menus and eye-catching spaces that'll you’ll never want to leave Get ready to raise a toast with our eclectic mix of craft cocktails, local and international draught beers, and exquisite wines, and buckle up for the most epic events and entertainment in town. B Social Hospitality is where friends become family, and every visit turns into a celebration of good vibes and unforgettable moments.

Our front of house manager plays a vital role in delivering an unforgettable dining experience to our guests, we are seeking individuals who are passionate about providing exceptional service, creating a warm and welcoming atmosphere, and going above and beyond to exceed guest expectations. We value attention to detail, a friendly and approachable demeanour, and the ability to thrive in a fast-paced, dynamic environment. Join us and become an integral part of a team that embraces the art of creating extraordinary dining experiences.

Ø Restaurant is opened/closed on time and ready for business as per the set operating hours.

Ø Abide by all AGCO regulations of pouring & serving alcohol.

Ø Ensure the restaurant is complying with employment standards, human rights, health and safety, pest control, alcohol handling and WHMIS.

Ø Consistency - Service, Food & Atmosphere, all three are extremely important and must be consistently kept to standards to guarantee return of guests.

Ø All products are consistently prepared and served according to the pubs recipes, portioning, cooking and plating standards.

Ø Ensure inventory of all products with a ‘never 86’ attitude

Ø Ensure guest satisfaction. All guests feel welcome and are given responsive, friendly and

Ø courteous service at all times.

Ø Respond to complaints and take any and all appropriate action to turn dissatisfied guests into return guests.

Ø Daily reconciliation of sales and cash. Control cash and other receipts by following cash handling procedures

Ø Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

Ø Keep constant communication between yourself, and your team. (KM, Managers & staff) Daily updates with information to successfully eliminate any communication errors, and to share positive communication (i.e. features, specials, new products, promotions.)

Ø Work with all staff to perform at their best, providing mentoring and coaching with positive feedback. Nip all ‘issues’ in the bud, talk to staff and explain the ‘why’

Ø Fill in where needed and or find coverage, General Manager must be able to work all roles to ensure guest experience is not affected in case of a scheduling conflict

Ø Understand & implement all policies, procedures, standards, specifications, guidelines and training programs.

Ø Identify and evaluate competitors

Ø Ensure the safety and security of employees and guests

Ø Collaborates with owners and other GMs to improve overall URG business

Ø Arrange for and oversee maintenance repairs

Ø Community engagement and involvement

Ø Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Creating a good working environment, with an ‘open door’ policy to all staff

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person