Pt - Mental Health and Substance Use Specialist

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
This position will provide direct support to the Program Manager as well as being a client-facing point of contact on behalf of our organization to our managers, employees, clients, partners and stakeholders. The role will be key in consolidating clinical communications and development of integrated service support to programs addressing complex crisis and involving both psychological and environmental components.
STATUS
Exempt. This position is open to applicants of all genders.
HOURS (30 HOURS PER WEEK)
Tentatively Sunday to Thursday, 1000 - 1600
This position requires the ability to work flexible hours based on program needs.
REPORTING AND WORKING RELATIONSHIPS
- Reports and is accountable to the Senior Program Manager
- Participates as a member of the Connective Team
- Liaises with program staff, community partners and government agencies as required
- Liaises with Connective regional leadership as necessary

KEY ACCOUNTABILITIES
- Provides relief to program managers in the areas of external clinical information, behavioral and support planning, and communication with external stakeholders to enable program managers to invest fully in operations and team culture
- Participates in high level case planning and conference with reference to service recipient internally and externally
- Leads by facilitating and influencing all stakeholders to achieve a desired outcome that considers the supported individual’s unique circumstance
- Collaborates and problem-solves with program staff and other health care team and community professionals/agencies, assessing the urgency and appropriateness of service needs, triaging as necessary to mitigate delays
- Appropriately advocates for service user in community when needed
- Investigates and identifies systematic gaps in service delivery and develops strategies to gain access or navigate client specific service needs
- Consults with individuals about their symptomology, medication, and activities of daily living to contribute towards the service user's ability to function and thrive on a day-to-day basis and within the community
- Contributes to behavioral support plans with critical focus on designing and coordinating with behavioral consultants on specific safety plans
- Provides integrated support services to program staff and supported individuals
- Utilizes a trauma informed approach in all support aspects of role
- Educate staff and program management about service user specific substance use, mental health, and medication implications
- Support program management with areas of education, training, and team culture as needed
- Other duties as assigned

WORKING CONDITIONS
- Function independently, while remaining a crucial member of the support team
- Adhere to Connective policies and procedures
- Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional leadership and service user specific support needs
- Participate in program On-Call support rotation

EXPERIENCE AND SKILLS
- A relevant degree, diploma or certificate, or combination of education and experience, preferred Master's Degree in Social or Behavioural Sciences or combination of experience and education
- At least five years of related/transferable experience
- Strong skills with Microsoft Office and other meeting and webinar platforms
- Ability to manage time efficiently, high level of accuracy, and attention to detail
- Ability to establish and maintain effective and professional working relationships with team members, clients, partners and stakeholders
- Strong communication skills (listening, verbal and written)
- Broad knowledge of case management and practice within a client and family centered care model for clients with complex health care needs
- Comprehensive knowledge of evidence-based practice related to care of clients needing supportive case management
- Demonstrated ability to plan, organize and prioritize work in collaboration with others

**REQUIREMENTS**:

- Ability to successfully complete a Vulnerable Persons Criminal Records Check
- Ability to successfully pass a reference check
- Current Emergency First Aid Certificate
- Valid class 5 driver’s license
- Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
- Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients

COMPENSATION
Annual salary will be negotiated based on experience and qualifications.
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including h