Patient Care Specialist-10

**:**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**:
**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

**Why this role is important?**
**Patient Care Specialist**
**Location: Mississauga ON**

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless

**What you will do**:

- Si n gl e po i nt o f co n ta c t f o r p a t i e n ts e n ro ll ed i n the su p p o rt pr o gram a n d pr e scr i b i ng p hy s i c i a n, i f a p p li ca bl e
- C o n d u cts w e l come ca ll s to ga th e r re l e v a n t info r m ati o n, i n t ro d uc e s p a t i e nt s to the su p p o rt pr o gra m, a n d o b ta i ns p a t i e n t co n se n t as r e q u i re d.
- I nfo rms the pa t i e n t a b o u t a l l pr og r a m o fferi ng s - f or e x amp l e case ma na g e me n t su p p ort, re i mb u rs e me n t su p p o r t, se l f
- i nje c t i on tra i n i n g, p r e scr i pti o n co or d i n a t i on a n d o ng o i ng comp li a n ce
- U n d ers t a n ds the mo l ec ul e(s) i n ful l d e ta i l
- Mai nta i ns an e x p e rt l e v el o f k n owl e dg e o f re i mb ur sement mec h a ni sms i n t he p u b li c a n d pri v ate are n a s, sp e c ifi ca ll y wi th i n ass ig n e d te r r i to r y
- A c t s as a p a t i e n t a dv oc a te, e x p l ori n g a l l o p t i o n s for fu n d i ng o f m e di cati on s, d e te r m i nes co v era g e d e ta il s a n d d ev e l ops/ma i nta in s comp let e and acc u ra t e doc u me n tati o n r eq u i red to fac ili tate a succ e s sf ul o u tco m e o f the re i mb urs ement proc e ss
- A dmi ni sters fi n a nc i al m e a n s te st s a n d ma nag es a l l as p ects o f f i n a nc i al a s s i sta n ce wi th i n the p r og r a m as a p p li ca bl e
- E ns u res co o rd i n a t i on o f pr og r a m s e r vi ces t o p a t i e n ts i n an e ffe c t iv e m a nn er r es ul t in g i n prom p t a n d co n t i n u ed a cc ess to th e ra py ; i nc l u din g se lf - inj ecti o n t ra i n i ng
- Wor ks co ll a b orat iv e l y wit h P r og r a m M a n a g emen t, oth e r Pa t i e n t Ca re Sp eci a li sts, and F i e l d C a se M a n a g er /C a s e M a n a g er (pr o gram d ep e n d e nt) to a d dre s s p a t i e n ts co n cerns or n e e d s a n d e sca l ati o ns i nte r ru p t in g the p a t i e n t j o u rn e y
- C o n tact c li e n ts p e r i o di ca ll y to co nfir m a d h e re n ce a n d co o rd i n a te d eliv ery o f me di cati o ns ( i nc l u di ng d a te, t i me)
- R e p ort a l l a dv erse Ev e n ts ( AE ) a n d P ro d u c t T ec h n i cal comp l a i nts ( PTC ) i mme di ate l y or as soon a s p ossible u p on b e comi n g a w are o f the e v e n t as p e r cu r re n t p oli c i es and proced u res

**What you will need**:

- Bili n g u ali sm (Fre n ch & E n gli sh) Required
- C o ll e g e D i p l oma or U n iv ersity d eg ree i s r eq u i red
- 2 -3 y e a rs’ e x p e r i e n ce in the h e a l thc a re or p h a rm ac e utic a l i n d us t r y, pr e fe r a bl y w or ki ng wi th d i rectly wi th pat i e n ts a n d wi th o t h e r h e a l th p rof ess i o n a l s ( i.e. p hy s i c ia ns, n u rse s, p h ar m ac is ts)
- Ex p e r i e n ce w i th pub li c ( p ro vi nc i al a n d f e de ra l ) a n d pr iv ate th i rd p a rty dr u g re i mb u rs e me n t p l a n s
- 2 -3 y e a rs’ e x p e r i e n ce in a C u st o mer S er vi ce or C a l l C e n tre s e tt in g
- S tro n g Co mp u t e r skill s i n a Wi n d o w s e nvi ro n me n t us i ng M S O f fi ce a n d e x p e r i e n ce us in g a cus to m e r re l ati o ns hi p d a ta b ase i s an a s set
- D emons t rated a bili ty to w ork succ e s sf u ll y wi th i n a f a s t p a ce d, te a m b a s e d en vi ro n me n t
- Ex cel l e n t co m mu ni cati o n skill s, w r i tten a n d v erba l, to i n t e ra c t e ffe c t iv ely wi th p a t i e n ts a n d cl i e n ts
- D emons t rated a bili ty to a n al y z e and i n terpr e t in fo r mati o n, d a t a, a n d r eg u l a ti o n s.
- D emons t rated a bili ty to p ay at t e n t i on to d e ta il s a n d mak e d e c i s i o n s us in g so u nd j u dg eme n t.
- F l ex i b l e t o w ork l o nge r h o u rs, o v er ti me as r