IT Service Desk Technician

5 days ago

Barrie, Canada Southmedic Inc. Full time

The IT Service Desk Technician will join our team and provide internal customer support to our growing organization.

As the first point of contact for any IT related issues, the IT Service Desk Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues, and setting up equipment across our locations. This is an onsite position.

As a part of this role, you will be able to:

- Receive and respond to service desk tickets for internal customers in a timely manner.
- Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software.
- Participate in the employee offboarding process by disabling access and recovering IT Assets.
- Monitor progress of outstanding issues and ensure users remain up to date with consistent follow-up.
- Perform preventative maintenance on the company’s hardware and software.
- When required, escalate problems to vendors or senior IT staff to find a solution.
- Participate in project initiatives and planning, along with suggesting new strategic innovations.
- Provide coverage for our EDI systems.
- Participate in after hours on call rotation schedule.
- Perform other duties as required.

**EDUCATION**:
***Technical diploma or degree, or equivalent work experience. (2-3 yrs. Experience)

**KEY SKILLS & ATTRIBUTES**:

- Exceptional verbal and written communication skills with the ability to present concepts in user-friendly language.
- Strong customer service skills
- Thrives in a fast-paced work environment, maintains a positive frame of mind and sets an example of professionalism for others.
- Strong attention to detail
- Proven analytical and problem-solving abilities.
- Ability to prioritize and execute tasks under time constraints.
- Ability to work independently or as part of a team.
- Experience with support ticket management systems would be an asset.
- Creation of Documentation and SOP’s
- Industry Technical Certifications is an asset.

Assets:

- Experience with:

- Endpoint O/S’s
- All Versions
- Windows
- OSX
- Endpoint Hardware and Software
- Active Directory and Azure AD
- Network Infrastructure
- Servers
- VOIP Hardware and Software
- ERP Systems
- Applications
- Cyber and Endpoint Security
- M365 Administration and Support
- Internet Browsers
- Mobile Devices and O/S’s
- Printers

**Requirements**:

- Travel
- Valid Passport
- Valid Driver’s License and Vehicle

  • IT Service Desk Technician

    5 days ago

    Barrie, Canada Southmedic Inc. Full time

    The IT Service Desk Technician will join our team and provide internal customer support to our growing organization. As the first point of contact for any IT related issues, the IT Service Desk Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues, and setting up equipment across our...

  • Service Desk Technician

    14 minutes ago

    Barrie, Canada Napoleon Full time

    Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale. The warmth and...

  • Field Service Technician

    2 weeks ago

    Barrie, Canada Nestle Full time

    **A little bit about us** Joining Nestlé Professional means joining an organization committed to empowering our people to be their best. From seeking out the highest-quality, ethically sourced ingredients, to cooking up new business ideas for our customers, our team takes pride in everything we do. We are focused on performing with speed, transparency, and...

  • Nail Technician

    2 weeks ago

    Barrie, Canada Medical Spa and Aesthetics Full time

    Revive Medical Aesthetics & Spa, led by Dr. Marina Beshay, is committed to delivering exceptional beauty, wellness, and aesthetic services in a professional and welcoming environment. With over 15 years of medical expertise, Dr. Beshay ensures that every treatment is highly personalized to help clients achieve their best self. We are currently looking for a...

  • Service Desk Analyst

    6 days ago

    Barrie, Ontario, Canada Royal Victoria Regional Health Centre Full time

    Job Summary & RequirementsJob Summary & RequirementsRoyal Victoria Regional Health Centre (RVH) Regional Digital Health is seeking a highly motivated and organized Service Desk Analyst with a passion for technology and customer service. As a Service Desk Analyst, you will be a critical team member in the Regional Digital Health (RDH) team, that provides...

  • Service Desk Analyst

    4 weeks ago

    Barrie, Canada Royal Victoria Regional Health Centre Full time

    Job Title Service Desk Analyst Program & Department Royal Victoria Regional Health Centre -> Reg Digital Health Operations -> Solutions Architecture & Op Employment Type Temporary – Full‑Time, anticipated end date: 31 December 2026 Requisition Close Date 29 December 2025 Salary Plan / Job Grade $35.76 - $41.81 (NU_05) Job Summary & Responsibilities Royal...

  • Residence Front Desk

    4 weeks ago

    Barrie, Canada Campus Living Centres Full time

    A service-oriented organization in Barrie, Ontario, is seeking a Residence Services Representative. This role focuses on providing exceptional customer service, assisting students and guests at the front desk, and handling various inquiries and requests. Ideal candidates will have strong verbal communication skills, customer service experience, and a...

  • Residence Front Desk

    4 weeks ago

    Barrie, Canada Campus Living Centres Full time

    A service-oriented organization in Barrie, Ontario, is seeking a Residence Services Representative. This role focuses on providing exceptional customer service, assisting students and guests at the front desk, and handling various inquiries and requests. Ideal candidates will have strong verbal communication skills, customer service experience, and a...

  • Refrigeration Technician

    15 hours ago

    Barrie, Canada HERITAGE SERVICE GROUP CANADA Full time

    25-Sep-2023 to 25-Oct-2023 (PST) Barrie, ON, CAN 42-55 per hour Hourly Full Time An excellent extended health care benefits package is provided RG HendersonRefrigeration Technician Who we are:RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the...

  • Front Desk Manager

    1 week ago

    Barrie, Canada The Warehouse Full time

    **Key Responsibilities**: - **Customer Service**: - Welcome and assist members, guests, and visitors in a professional and friendly manner. - Address member inquiries, concerns, and feedback promptly and effectively. - Ensure front desk operations provide a seamless check-in/check-out experience. - **Team Management**: - Recruit, train, and schedule front...