Office Concierge Ii

Who We Are

SUMMARY

The **Office Concierge II **oversees is a key coordination point that champions the program ensuring consistent program delivery across multiple floors and buildings. The Office Concierge II is responsible for transitioning new hires into the program and coordinating back-up support during vacations and other absences. The Office Concierge II will perform day-to-day facility management services.

KEY DUTIES & RESPONSIBILITIES

Administrative
- Receive and process service requests via RealSuite and close it when completed.
- Respond to inquiries and calls regarding operations-related issues.
- Create computerized work orders, ensure execution and update status.
- Perform various inventories, stationary supplies, furniture, artwork.
- Ensure the Health and Safety standards are met at all times.
- Accompany trades and guests when required.

Cleaning Services

The team member will be responsible for some light services to ensure a clean and healthy physical environment that supports Office activities and events.
- Meeting rooms:

- Perform on a daily basis, inspections to ensure cleanliness and functionality of equipment (i.e. projectors, telecommunications equipment, etc.)
- Perform inspections post lunch catering of meeting rooms to ensure disposal and removal of food items and general tidiness (usually around 1h to 1h30pm).
- Clean whiteboards on a weekly basis.
- Catering deliveries.
- Lunch and copy rooms:

- Ensure cleanliness of rooms and functionality of equipment on a daily basis.
- Clean out refrigerators and microwaves on a daily basis.
- Ground floor:

- Ensure cleanliness of premises after catered events.

Planning and Developing
- Managing minor room setups for events.
- Assist the ground floor program team for events during and after business hours.
- Execute minor office moves.
- Assist Facilities Coordinator and occasionally provide recommendations in space planning, design and layout for minor reconfigurations and moves.
- Provide timely information to Facilities Coordinator to ensure maintenance of updated floor plans.

Facility Services
- Maintain up to date inventory list of furniture and Personal Protection Equipment (PPE) in storage.
- Maintain up to date inventory list of artworks.
- Assist in stocking the office supplies in the copy rooms.
- Replenish, clean and manage the supplies required for the coffee stations (coffee, sugar, cups, etc.) on the floors (supplies will be provided by the client).
- Perform minor repairs and spot maintenance such as acoustic ceiling tiles, doors, locks, etc.
- Coordinate maintenance and repair work performed by suppliers and Landlord’s technical teams.
- Ensure the facilities meet the requirement of the Health and Safety regulations (cable management, chairs in good working order, etc).
- Be the main contact for Xerox or other service providers, when required.
- Perform office and furniture moves including furniture installation, assembly and disposal.
- Estimate and perform client requests.
- Move equipment, boxes and large items.
- Lift heavy equipment (20 lbs).
- Install name plates.
- Inspect, repair and install signage infrastructure and equipment.
- Change/adjust locks.
- Unlock cabinets and drawers.
- Provide services for client events - Head Office and 800 RL premises.
- Any other tasks related.

KNOWLEDGE & SKILLS
- College diploma.
- 3 years’ experience in customer service, handy man or similar field.
- Interpersonal skills in both internal team settings and client-facing situations.
- Good knowledge of Microsoft Word & Excel.
- Well organized/detail oriented and strong problem-solving skills.
- Ability to work under pressure and with tight deadlines.
- Ability to work independently and in a team environment.
- Ability to work in a multitasking environment and manage priorities.
- Manually agile.
- Excellent written and spoken communication in both official languages (English and French).

Licenses and/or Professional Accreditation
- None.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success