Manager, People

**Supercharge your career at Nucleus Networks as our Manager, People & Culture**

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We are one of BC’s top 5 Best Workplaces and a top 5 Finalist for BC’s Best Company, we pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.

We are a team of over 80+ experienced IT Professionals focused on providing industry leading IT Services to clients across Canada. With team members across Canada, India, and Manila, Nucleus has adopted a hybrid work model, allowing the majority of roles to work from anywhere as we have employees based all around the world.
For back to back years we’ve been recognized as one of BC’s Best Workplaces. We’ve also been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our CEO is a Top 40 under 40 award winner and multiple members of our leadership team have been recognized as top experts in the industry.
Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and to help us get there

As our Manager, People & Culture, you will build trusted relationships with all team members and serve on the Management Team. You will be responsible for all HR functions from recruitment to retention to engagement, and will proactively seek out best in class HR practices with which to differentiate Nucleus from our competition. As a remote-first company, experience building and enhancing culture in a distributed workplace is extremely important to us.

**Responsibilities**:

- Ensure all our people practices, policies and programs ‘A-Z’ are best in class; build or enhance as required
- Leverage HRIS for maximum benefit; train hiring managers on current HRIS’ recruitment and performance management modules
- Coach employees and managers through complex situations
- Drive compensation and performance review cycles, participate in salary surveys, advise on market conditions and adjustments as required to remain competitive
- Take lead on annual benefits renewal conversations with carriers; understand how to extract all possible value for dollars spent; stay on leading edge of new and interesting product offerings
- Foster and grow an award-winning culture by challenging the status quo and continually looking for ways to improve the workplace
- Manage eNPS activities and maximize employee engagement

**Knowledge, Skills, and/or Abilities**:

- 5+ years in an established, best practices HR department, at least 2+ years as a sole practitioner leading the Human Resources function within a business
- Thorough understanding of ESA in BC, Ontario and Alberta, bonus points for Quebec
- Diploma or degree in Human Resources, HR designation such as CPHR or other
- Comfort with technology, mastery of HRIS such as BambooHR or similar HRIS platforms
- Experience with Payroll systems such as Rise Payroll
- Experience with Performance Management systems such as Lattice
- Background in a high tech or other talent-intensive industry preferred
- Demonstration of a highly self-directed and entrepreneurial mindset
- Experience with acquisitions from the HR perspective, a definite bonus
- Experience managing a distributed/remote team

**Perks**
- An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
- Hybrid (on-site and remote) Environment
- Monthly Staff Socials - we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
- EPIC customer service - to our external clients and internally to our colleagues
- Competitive Salary & Benefits
- CPHR Annual Membership fees reimbursement
- Birthday's Off