Accounts Receivable Clerk

**Company Overview**

Pollard Windows & Doors is a proudly Canadian, family-owned business that has been a trusted leader in the window and door industry for over 76 years. With a cutting-edge 300,000+ sq. ft. facility, we prioritize innovation, quality, and the people behind our work. Pollard exists to create lifelong, meaningful careers in an environment that values growth, safety, and well-being. Our products, designed for longevity and excellence, aim to make every house a true home.

**Our Purpose and Values**

**Key Competencies and Responsibilities**:

- **Strong Interpersonal Skills**:Ability to actively listen, identify corrective action and implement resolutions in response to customer concerns and queries.
- **Customer-centric**:Consistently answer customer calls promptly with professionalism, courtesy and efficiency to deliver excellence; strive for accuracy and timely resolution where issues arise.
- **Attention to Detail and Follow Through**:Reviewing customer invoices and ensuring they are accurate and complete; investigating and resolving payment discrepancies; contacting customers to request payment of outstanding invoices; updating customer accounts and record.

**Other Related Tasks and Responsibilities**:
Working as a member of the Finance team, the Accounts Receivable Clerk will also fulfill the following tasks:

- Processing accounting receivables and incoming payments.
- Performing day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables’ data.
- Preparing bills receivable, invoices, and bank deposits.
- Managing customer accounts, posting receipts, examining customer payment plans, and recording transactions.
- Monitoring and tracking outstanding payments from customers, sending reminders for overdue payments, and ensuring timely collection.

**Required Skills and Qualifications**:

- 3+ years Accounts Receivable experience is preferred
- Ability to accurately input data
- Maintain a high level of customer service as expected by internal and external customers.
- Proactive goal-oriented approach to decision making combined with sound judgement
- Team player with the ability to effectively work with team members at all levels of the company
- Ability to adapt to changing demands and conditions
- Excellent communication skills both verbally and written

**Preferred Skills and Qualifications**:

- A high level of organizational and time management skills is required.
- Strong willingness for continuous learning and ability to retain knowledge as it pertains to company products and services
- Works well under pressure and within fast paced environments

**Benefits and Perks**:
Pollard Windows & Doors recognizes loyalty, longevity, and dedication through a comprehensive passion for the work we do:

- Paid vacation entitlements that increase with seniority
- Competitive total compensation package
- Professional development opportunities
- Employee and Family Assistance Program (EFAP)

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Pollard Windows and Doors is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What is your Salary Expectation or Range?

**Experience**:

- Accounts receivable: 3 years (preferred)

Work Location: In person