Assistant Manager

1 week ago

Brantford, Canada Fix Network World - HQ Full time

**Speedy Auto Service Brantford is looking for an Assistant Manager**

The Assistant Manager will assists and co-manages day-to-day operations of the branch by delivering first-class service and achieving financial objectives through employee engagement and high operational standards. The Assistant Manager will assist the Shop Manager in different aspects, such as sales, profit, customer satisfaction, customer retention and growth as well as assist with employee management.

**Job Duties**:

- Assist the Manager in Sales, Profit, Customer Satisfaction, and Customer Retention and Growth.
- Assist the Manager with staffing schedules and payroll recordkeeping.
- Assist in managing traffic flow to accommodate customers needs.
- Offer the best solutions to accommodate customer requests or needs.
- Greeting and welcoming clients using the Speedy expectations.
- Capturing client and vehicle information and printing service requests.
- Cross-sell services offered by Speedy Auto Services to clients.
- Open discussions on Scheduled Maintenance and explore opportunities that may exist.
- Print, review and educate customers on scheduled maintenance requirements specific to their vehicle, such as applicable technology, POS Management systems, StockTrac, Mitchell, Identifix, etc.
- Managing the pre-booking reminder calls in the scheduler.
- Do reminder calls and set convenient appointments.
- Other related tasks as required.

**Requirements Skills and Experience**:

- At least 2 years of Automotive Service Management experience
- Knowledge of retail practices and procedures
- Excellent Customer Service skills and Sales skills
- Valid driver’s license
- Proficient in POS and MS Office

**In addition to an excellent work-life balance, Speedy Auto Service offers a host of benefits including**:

- Inclusive work environment - we encourage you to unlock your potential and contribute meaningfully to our success.
- Learning & Development: Learning doesn’t stop when you land a job, so we’re committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution.
- Health and Wellness Programs
- Medical insurance for your family and you.

At Speedy Auto Service, our employees are our top priority. We strive to attract, develop and retain the best technicians and customer service personnel. We are committed to employment equity and the diversity of our community by creating an inclusive work environment.
**Come meet us**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Weekends only

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