Advisor IT End User Productivity

**Grow your career. Be the difference.**Leading the commercialization of ground-breaking technology that captures CO₂ directly from air is challenging and exhilarating. As a member of the CE team, you’ll be surrounded by smart, adventurous, curious people committed to progressing our Direct Air Capture (DAC) and AIR TO FUELS **technologies. We’re a diverse team of innovators hailing from around the world with a shared vision, purpose, and commitment to deliver large scale climate change solutions. Our headquarters is in Squamish, B.C., and our presence is expanding in many other markets around the world as we commercialize our technologies

Our culture combines our heritage as a small company with our ambitious goals. We have a passion for what we do and believe our work will have a true and lasting impact on the world. Many of our employees are drawn to CE because of the direct connection between the game-changing work we do and their own personal values.

At our core, Carbon Engineering values integrity, growth, excellence in execution, and fun. This is an environment where people matter, and contributions are noticed. Our employees work hard and are given the opportunity to learn and grow from mistakes. Diversity is embraced, and we value an inclusive work environment where every employee has an equal opportunity to be heard. We work in a dynamic environment and thrive on tackling rewarding and complex problems as a team.

**Core Responsibilities**:
Reporting to the IT Manager, the Advisor IT End User Productivity will need to quickly and effectively solve problems, either leading efforts for “Carbon” services or supporting the larger corporate IT team. The Advisor IT End User Productivity is responsible for providing daily IT support and troubleshooting, and assisting with network device installation and troubleshooting, they also collaborate with other departments to deliver IT solutions, maintain clear documentation, and continuously seek improvements by staying current with technology trends and best practices.

This position is based in Squamish, BC and may require work outside business hours if necessary.

**Technical**:

- **Operational Support**: Provide day-to-day IT support and troubleshooting for hardware, software, and network issues, ensuring mínimal downtime and optimal performance.
- **Collaboration**: Work closely with other departments to understand their IT needs and provide effective solutions, facilitating seamless integration of IT services across the organization.
- **Documentation**: Create and maintain detailed documentation of IT processes, configurations, and procedures, ensuring clarity and accessibility for team members and future reference.
- **Continuous Improvement**: Stay updated with the latest technology trends and best practices to continuously improve IT operations, including attending relevant training and certifications.
- **Network Assistance**:Assist Enterprise Network & Voice team with network device installation, configuration, and troubleshooting.

**Education and Experience**:
Education:

- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

**Experience**:

- 5-7 years of experience in IT roles with a broad range of responsibilities related to providing quality service support

**Required Skills**:

- Demonstrated ability to provide quality IT services in a dynamic environment.
- Strong understanding of network security principles and practices.
- Hands-on experience with device management (configuration, troubleshooting, etc.).

**Preferred Skills**:

- Experience with tools like Microsoft Intune or SCCM for managing and securing endpoints.
- Experience with VMware, Hyper-V, or other virtualization platforms.
- Proficiency in database management (e.g., SQL, MySQL).
- Familiarity with standard IT processes such as incident response, disaster recovery, service desk management, and change control.
- Knowledge of backup and recovery tools like Veeam, Acronis, or Commvault.
- Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+).
- Knowledge of IAM solutions such as Active Directory, LDAP, or Okta

**Safety**:

- Demonstrate a positive safety culture.
- Identify, report and resolve unsafe conditions, processes or actions within the workplace.

**Confidentiality**:
All employees at Carbon Engineering are expected to,
- maintain the strict confidentiality of all CE proprietary information including any information learned or created during employment with CE.
- demonstrate and prioritize a strong understanding of cybersecurity. Employees must exercise caution and utilize secure practices while handling sensitive data and accessing company systems.

**Compensation and Benefits**
Carbon Engineering offers a competitive compensation package including:

- Base salary for a senior role is $70,000 to $90,000
- Up to 15% target for annual bonus
- 5% RRSP available after 1-year