Transportation Operations Manager

**Position Summary**:
Galaxy Freightline Inc. is seeking a highly experienced and results-driven **Transportation Operations Manager** to oversee and optimize all aspects of our LTL (Less-than-Truckload) and FTL (Full-Truckload) freight operations. This leadership role is critical in ensuring timely, compliant, and cost-effective transportation services across our regional and cross-border operations.

**Key Responsibilities**:
**1. Operational Oversight**:

- Manage day-to-day transportation activities including dispatch, routing, trip planning, and on-time delivery across LTL and FTL segments.
- Coordinate operations across multiple terminals and yards to ensure efficiency and service quality.
- Lead real-time issue resolution related to shipments, driver delays, equipment failure, or customer escalations.

**2. Team Leadership**:

- Supervise and mentor dispatchers, fleet coordinators, and drivers.
- Set performance targets and conduct performance reviews.
- Foster a culture of accountability, safety, and continuous improvement.

**3. Compliance & Safety**:

- Ensure full compliance with all federal, provincial/state, and cross-border transportation regulations (e.g., DOT, FMCSA, CVOR).
- Monitor and enforce ELD usage, Hours of Service (HOS), and safety protocols.
- Maintain proper documentation and audit readiness.

**4. Technology & Systems**:

- Oversee the use of **Transportation Management Systems (TMS)** for load planning, dispatching, and reporting.
- Utilize telematics, GPS, and ELD systems to monitor fleet operations.
- Identify system gaps and lead digital process improvements.

**5. KPI Tracking & Reporting**:

- Track key performance indicators such as on-time delivery, cost per mile, empty miles, load capacity utilization, and driver productivity.
- Generate operational reports for executive review.
- Use data to identify bottlenecks and drive decision-making.

**6. Customer Coordination**:

- Work closely with customer service, brokerage, and sales teams to ensure service excellence.
- Address customer inquiries related to freight movement, delivery timelines, and special service requests.

**7. Cost & Resource Management**:

- Monitor transportation budgets and reduce operating costs without compromising service.
- Oversee asset utilization, fuel management, and maintenance schedules in collaboration with the fleet department.

**Qualifications**:

- **Minimum 5-10 years** of progressive experience in transportation or freight operations.
- Proven leadership experience in a high-volume dispatch and fleet environment.
- Strong understanding of cross-border freight, LTL/FTL logistics, and regulatory compliance.
- Proficiency in **TMS platforms**, ELD systems, and fleet tracking tools.
- Advanced problem-solving and critical thinking skills.
- Exceptional communication, time management, and conflict resolution abilities.
- Bachelor’s degree in Logistics, Supply Chain Management, Transportation, or a related field is preferred.

**Preferred Skills & Tools**:

- Experience with systems like Loadlink, Fleet Manager, Samsara, or equivalent.
- Working knowledge of fuel surcharge structures and freight cost optimization.
- Familiarity with data tools such as Excel, CRM, or fleet analytics dashboards.

**Why Work With Galaxy Freightline**:

- Competitive salary and performance-based bonuses
- Supportive leadership and collaborative work environment
- Growth opportunities in a rapidly expanding logistics company
- Exposure to cutting-edge transportation technologies and cross-border operations

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Logistics: 5 years (required)

Work Location: In person