Servicenow Business Analyst

About Capgemini

With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: ServiceNow Business Analyst

Location: Toronto, CA

Travel: 25%

Job Description:
ServiceNow BA

ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.

Responsibilities

Service Management Transformation projects

Participates in design, test and transition Service Management and Service Integration solutions within the Now Platform

Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customisation

Provides ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams

Designs and execute E2E trainings and UAT.

Service Management Implementations

Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers,

Captures customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Service Management Remediation projects

Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.

What You Bring:
Required:
Experience in IT Service Management design, transition or operations processes

Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform

Understanding Scrum Methodology

Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members

Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,

Decompose high-level information into details,

Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

Use of industry recognized technologies in order to facilitate work environment

Demonstrate experience in communicating across all levels of an organization, at the most senior levels

Certifications required

ITIL Foundation+

COBIT, VeriSM, IT4IT, Lean IT (desirable).

Scrum certified (desirable)

ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our Un