Customer Experience Coordinator

2 weeks ago

Kingsville, Canada Anderson Medical Aesthetics Full time

We are seeking a highly motivated and energetic individual, with a passion for skin care and medical aesthetics to join our team. As a Customer Experience Coordinator, you will be responsible for managing the customer experience from booking to follow up, as well as day to day operations of the business. You will be a valued member of our team by providing customers with a superior experience to create lasting relationships. Must be available to work Wednesdays and Fridays 12-5pm and may include Thursdays 12-5pm.

**Responsibilities**
- Offer exceptional telephone etiquette and customer service to our clients
- Schedule patients, maintain the electronic medical record (Jane), handle payments
- Manage product inventory and records, communicate with vendors
- Support the providers in office regarding customer communications, preparation and clean up of procedures
- Plan and implement customer event opportunities, assist with creation of marketing material as required
- Light housekeeping of the facility
- Engage with customers and share knowledge of the various services and skin care products offered to promote sales
- Stay up-to-date with industry trends and best practices in customer service

**Skills**
- Minimum 2 years experience in customer service or administrative role
- Medical administration diploma an asset but not required
- Knowledge of Jane electronic medical record an asset
- Knowledge of aesthetic medicine services and/or willingness to learn
- Excellent communication skills, both written and verbal
- Strong organizational skills
- Strong problem-solving abilities to effectively address customer concerns
- Social media proficiency

If you are a dedicated individual with a passion for medical aesthetics and providing exceptional customer service, we would love to hear from you.

**Job Type**: Part-time

Pay: From $23.00 per hour

Expected hours: 10 - 15 per week

Additional pay:

- Commission pay

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have any experience in medical aesthetics? If so, what and for how long?
- Do you have experience creating content on social media? Please list platforms you are skilled at using.

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2025-08-18

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