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Assistant Manager

2 weeks ago

Charlottetown, Canada University of Prince Edward Island Full time

At the University of Prince Edward Island, Ancillary Services includes Residence Services, Food Services, the Bookstore, Conference Services and more. Through these various units, the Department provides a diverse range of products and services to both on and off campus students, campus colleagues, and clients. To assist members of the department in providing exceptional customer service, we are seeking an energetic and motivated individual to join our team as the Assistant Manager of Housekeeping and Building Operations across the Residence Services and Conference Services Units.

**RESPONSIBILITIES**:
Reporting to the Manager for Residence and Housing Operations, the Assistant Manager, Housekeeping and Building Operations (AMHBO) will be responsible for:

- Oversight of day-to-day housekeeping operations of our 600-bed hotel during our busy summer season (April to September) as well as residence operations (800 beds) during the academic year
- Managing a team of 5 seasonal housekeeping supervisors, and 45 student staff, the AMHBO will ensure housekeeping provides cleaning, resetting, and efficient turnover of room inventory that meets operational requirements. Additionally, this position will provide on-floor management of building maintenance (work orders) and safety as the liaison between guest services, campus facilities and the ancillary management team
- This position will manage the transition from residence to hotel operations in the spring and back to residence in the fall. This includes deep cleaning and repairs of 4 residence buildings in preparation for clients in both of our busy seasons
- Fiscal responsibility will include managing the operating budget as it relates to the housekeeping department. This includes pricing and ordering of key stock items, scheduling staffing resources that align with daily and weekly workload and business levels and keeping department leadership abreast of any finance related issues. This position manages all inventory of furniture, white goods, appliances, smallware’s, linens, laundry equipment and cleaning products.
- The AMHBO will be responsible for hiring seasonal staff, managing staff complaints or requests, working with the ancillary office team and the HR department to ensure all related policy and processes are followed. Managing staff performance and providing guidance and growth through mentorship

**QUALIFICATIONS**:

- Knowledge and experience using Kinetic Solutions (KX) Conferencing Software and eRezlife Student Housing Software is considered a strong asset
- Demonstrated ability to work with trades and construction projects will be considered a practice