Agent, Recovery

Who We Are
Teranet is the exclusive provider of Ontario’s online property search and registration. We developed, own, and operate the Ontario Electronic Land Registration System — one of the most advanced, secure, and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintains land records, and offers reliable information of financial interests in personal property to the public. Through our global partnership with Foster Moore, Teranet has access to the leading commercial-off-the-shelf (COTS) registry technology and enjoys strong relationships with the international registry community. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.
Why Teranet
We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that
Our Extraordinary People.
Together, we are passionate, driven, resourceful, and authentic.
Growth Opportunities.
We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.
Our Work Environment.
We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.
Company Culture & Core Values
Our company culture and core values are the core of our identity. They define who we are, how we engage with each other and our clients, and how we conduct business every day.
About the Role
The Account Representative’s role is to effectively manage and coordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s)’ moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided effectively and efficiently while meeting and exceeding our Client’s expectations and meeting the organization's financial and strategic goals.
What will you be doing
- Provide value-based recommendations to our clients and ensure all client requests are appropriately handled with the highest degree of accuracy and professionalism.
- Manage and guide the creditor’s customer through the redemption process and process funds accordingly as per established guidelines

About You
- Post-secondary education (Business degree/diploma preferred)
- Credit and Collection Degree/Certification is an asset
- 2-3 years experience in credit and collection background or financial services industry
- Bilingual agent must have excellent French both written and verbal
- Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory.
- Superior phone skills with a professional demeanor. Preferably experience in de-escalation.
- Excellent negotiating skills.
- Good Understanding of PPSA rules, Reinstatement/Redemption rules, Bankruptcy and Insolvency Act, and regulatory requirements by the jurisdiction of the Recovery Process preferred.
- Highly developed analytical, decision-making, and investigative problem-solving skills.
- Excellent interpersonal and verbal and written communication skills.
- Ability to handle multiple tasks, deal with interruptions and prioritize work to meet SLAs and optimize results.
- Goal-oriented; ability to work in a metrics-driven position
- Ability to work in a fast-paced high pressure environment with mínimal supervision.
- Previous Repossession services experience including skip tracing is a strong asset

What We Offer
- A competitive and comprehensive Total Rewards Package
- A company with stability and strong government partnerships
- An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
- An Opportunity to contribute to our teams and grow the Teranet brand
- An environment where you will be challenged and supported daily

What’s It Like At Teranet
- We operate through our core values
- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
- We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.
- We have a rich history, and we are pleased to make you a part of our exciting future

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.
Come As You Are. We Like You that Way

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday

Application question(s):

- Pl