Resident Care Manager

Overview

The Residential Care Coordinator is responsible for providing overall leadership and management of the long term care neighborhood. Responsibilities include but not limited to championing the designated care manager concept and the universal care manager model throughout the neighborhood, assisting in the recruiting, hiring, and training of team members in the neighborhood, and completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for team member recognition and engagement, performance management, and evaluations. Responsible for facilitating resident care in-services and the completion of Individualized Care Plans (ICP).

**Responsibilities**:
**Responsibilities**:
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

- Resident Care and Programs:

- Plans, organizes, develops, and leads the overall operation of the long term care neighborhood(s) in accordance with federal, provincial and local laws and regulations and Sunrise Senior Living standards, policies, and procedures.
- Champions the all-embracing quality delivery of the Resident Centered model.
- Facilitates the ICPs and Daily Assignment Sheet development and monitors ongoing processes and practices.
- Prior to move-in, reviews the resident’s file and schedules the Family Meeting to discuss Resident Profile, coordinates the health care needs with the resident care director, and ensures resident has current ICP according to Sunrise policies and provincial regulations.
- Maintains current Resident Services book for each long term care neighborhood according to Sunrise policy.
- Manages the assessment process to determine levels of care with the appropriate staffing levels.
- Partners with the activities and volunteer coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and that care managers are actively involved and engaged with activities.
- Partners with the dining service coordinator to schedule and plan special events and monitors dining experience daily.
- Understands the recognition of resident changes in condition and takes appropriate action.
- Exercises some discretion and independent judgment in performing and assessing needs of the residents.
- Reviews, reads, notates, and initializes Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
- Communicates regularly with families and physicians as appropriate.
- Maintains a robust public relations program in support of the long term care neighborhood(s) and community operations.
- Quality Assurance and Regulatory Compliance:

- Ensures that the community follows all federal, provincial, and local laws and regulations, and Sunrise standards as it pertains to resident care and services.
- Strives for excellent quality care and service delivery as measured in the Quality Service Review (QSR) process.
- Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QSRs and other regulatory compliance.
- Develops a thorough working knowledge of current and evolving provincial laws and regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
- Partners with leadership team to ensure community is in compliance with British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
- Assists in the leadership and promotion of the Sunrise Safety and Risk Management policies.
- Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
- Financial Management:

- Assists in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
- Assists the ED in completing the annual community budget.
- Understands and manages the department budget to include labour and other expenses and its impact on the community’s bottom line.
- Reviews monthly financial statements and implements plans of action around deficiencies.
- Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
- Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
- Understands the internal cost associated with all Sunrise resident care programs.
- Training, Leadership and Team Member Development:

- Overall management of the department, including but not limited to recruiting, hiring, supervising, training, coaching, and disciplining.
- Ensures completion and compliance of all required team member