Program Specialist

**WHO WE ARE**

Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks Foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs Foundation, Boston Red Sox Foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society, and many others.

We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues.

As a leading provider of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we’ve helped over 500 charitable organizations raise over $1 billion on our platform to date, and we’re only just getting started.

As a Program Specialist, Client Services you will have a direct reporting line to the President, Client Services, with a secondary reporting line to Senior Account Managers. You will be responsible for assisting the Senior Program Managers with the daily operations of client programs. You posses a strong ability to work efficiently and thrive in a fast-paced environment.

**YOUR ROLE**
- Collaborate with the Senior Program Manager to ensure the smooth progression of day-to-day tasks for client accounts, ensuring timely delivery within established timelines.
- Fulfill project management responsibilities as defined by the Senior Program Manager, ensuring adherence to project objectives and timelines.
- Attend and document client meetings as requested by the Senior Program Manager, and input action items into Asana for the appropriate team member(s).
- Develop a comprehensive understanding of client program details to provide support on various aspects, including AGCO license submission, Client Onboarding, Prizing, Dream Home staffing and Document Review.
- Implement client marketing materials according to specifications provided by the Senior Program Manager, ensuring consistency and alignment with program objectives.
- Utilize Asana effectively to manage tasks, projects, and workflows, ensuring timely completion of assignments and fostering efficient collaboration among team members.
- Uphold the highest standards of quality and performance in program delivery, ensuring client satisfaction and successful outcomes.
- Engage in collaborative efforts with the Senior Program Manager and team members to optimize processes and enhance program efficiencies, driving continuous improvement.

**Desired Skills and Experience**
- 3+ years of Account Management experience.
- Successful completion of a post-secondary program in a relevant field (e.g., project management, marketing, public relations, communications, business).
- Marketing experience is preferred.
- Non-Profit/Charity experience is preferred.
- Fundraising experience is an asset. Knowledge of lotteries, raffles and sweepstakes is preferred.
- Excellent written and oral communication skills.
- Exceptional relationship management skills: ability to listen, understand, empathize, communicate constructively.
- Employs an understanding of analytics and uses such knowledge to insights to deliver recommendations to improve performance.
- Thrives in a fast-paced environment; able to effectively prioritize, escalate and follow through on expected deliverables in accordance with deadlines and urgent matters.
- Experience with project management systems such as Asana is an asset.
- Proficient with CRM software, Office 365
- You are a self
- starter, resourceful, and can turn your ideas quickly into implementations
- You have a passion to learn, both within your area of expertise and in your career growth
- You feel fulfilled when you’re busy and accomplishing the tasks at hand. You feel exceptionally fulfilled when your efforts land in a win
- You believe in taking action and are comfortable venturing outside of your comfort zone
- You believe in collaboration. You appreciate the value that can be exchanged with others by engaging with different departments
- You have an internal drive to succeed and help others do the same
- You have a strong desire to evolve and build on your skillset
- You are passionate about helping charitable organizations raise money and increase their impact in their communities

**WHY WORK AT ASCEND?**
- **Hybrid Work Environment**: Employees work both in-office and remotely, ensuring flexibility and collaboration.
- **Competitive Compensation**: Includes a competitive salary and performance-based bonus structure.
- **Retirement Savings Program**: Matching RESP contributions to support your future.
- **Growth-Oriented Culture**: Thrive in an environment that values innovation, personal development, and success.
- **Mission-Driven Impact**: Contribute to mea