Spa Coordinator

Preferred Qualifications:

- Completion of High School
- Fluency in reading, writing and spoken english
- Excellent personal presentation and interpersonal skills
- Exceptional communication skills
- Ability to problem solve and multitask
- Able to work well independently and as a team player
- Remain highly organized while maintaining a positive attitude
- Previous reception experience (preferably in a spa environment) is an asset
- Must be flexible with scheduling and available to work weekends & holidays
- Must be physically capable of lifting and pushing linen carts weighing up to 75lbs
- Ability to sit and/or stand for long periods of time

Position Outline:

- Ensure all patrons feel welcome, comfortable and respected during their spa visit
- Follow opening and end of day procedures
- Ability to balance and handle cash, credit, debit and gift card transactions
- Learn and become proficient with Spa Booker Software
- Follow telephone etiquette
- Answer phone calls
- Secure appointments by phone via Spa Booker
- Demonstrate knowledge and understanding of spa services menu
- Become familiar with, recommend and sell retail products
- Assist with selecting services and/or products to meets the guest's needs
- Accommodate requests whenever possible
- Ensure that all check lists and task lists are completed
- Execute other tasks as may be reasonably required by the Spa Director
- Assist with cleaning duties
- Room turnover and sanitization
- Maintenance of common areas including reception & retail space, treatment rooms, relaxation lounge, locker rooms & pool decks
- Understand and adhere to resort expectations & industry standards

What to expect:

- Competitive hourly compensation
- Medical, Dental, Life Insurance & benefits available for full time employees
- 10% retail commission on product sales
- Associate Rates for hotel stays
- Volunteer Support Opportunities
- Team Enrichment Events
- Financial Support for Relevant Education Opportunities
- Inclusive Work Environment