Housing Focused Shelter Navigator

The Housing Focused Shelter Navigator works closely with and under the day-to-day guidance of the Housing Focused Shelter Navigator Supervisor and Shelter Manager to intentionally engage shelter users and other vulnerable populations to expedite orderly move outs. The Housing Focused Shelter Navigator will work with the most vulnerable and/or chronic Community Members to move out in an orderly fashion from the Mustard Seed Shelter. Walking alongside The Mustard Seed’s community members who are utilizing the shelter and have experienced significant trauma and barriers to housing, food, and other basic needs, the Housing Focused Shelter Navigator will provide housing supports by connecting them with internal and external resources to divert them as soon as possible from the shelter and ensure they are sustainably housed. The Housing Focused Shelter Navigator fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Crisis intervention, meaningful conversations, case management and conflict resolution are daily occurrences for this role.

**Position Type**: Full-Time, fixed-term contract until September 30, 2025, with the opportunity to extend
**Schedule**: Monday to Friday, from 9:00 AM to 5:00 PM
**Reporting to**: Housing Focused Shelter Navigator Supervisor
**Location**:Edmonton, AB

**MAJOR DUTIES AND RESPONSIBILITIES**
- Act as the first point of contact for community members seeking support and provide excellent service that promotes dignity, kindness, and equity for all
- Through a person
- centered approach, encourage community members to seek resources and services that support them in achieving their goals
- Meet with vulnerable, elderly or community members with disabilities, to assess and assist in moving them into more appropriate accommodation expeditiously
- Identify chronic shelter users for assessment, NSQ as appropriate
- Coordinate orderly move-outs with appropriate agencies
- Meet all requirements outlined in the Housing Focused Shelter Navigators Grant
- Support the preparation of administrative tasks necessary to secure housing, such as connection to income, identification, and housing needs assessment
- Support in the execution of securing housing such as housing search, apartment viewing, landlord engagement and move in
- Be a supportive and proactive member of the team, including volunteers and other visitors
- Enforce shelter rules, expectations, and suspensions with community members when necessary
- Respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises. Must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy alternative options
- Adhere to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act
- Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing.
- Model healthy relationships with community members and volunteers through active listening, advising, providing appropriate referrals and being open to spiritual conversations
- Take initiative and use critical thinking to assess situations and make appropriate decisions to support community members
- Practice conflict resolution and facilitate reconciliatory conversations
- Participate in staff training (including FOIP, First aid, NVCI, and SafeTALK), attend staff meetings, and have one-on-one check-in meetings with supervisor
- Collect data and outcomes and maintain accurate client records using FDARP
- Submitted reports both monthly and quarterly on data and outcomes to track housing goals
- Submit incident reports when necessary
- Respect proper boundaries with community members
- Perform other duties as assigned

**MINIMUM QUALIFICATIONS AND SKILLS**
- 1 year experience working with a marginalized population
- Experience working within the culture of the inner city and/or with the less fortunate
- Ability to work independently and under the direction of Housing Focused Shelter Navigator Team Lead
- Demonstrated passion to be involved in ending homelessness in Alberta is essential
- Ability to follow organizational protocols of front-line programs to completion
- Ability to multi-task and demonstrate organizational skills with shifting priorities
- A self-starter with the ability to work in a cross-functional team
- Desire to serve in a Christian ministry
- Effective communication (written and verbal) and conflict resolution skills
- Experience in case management and advocacy is considered an asset
- Experience working in a volunteer-based organization is considered an asset
- Customer service experience an asset

**WORKING CONDITIONS**
- Position is often fast-paced and requires a moderate amount of mental effort to analyze information and problem s