Manager, Quality Assurance

Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO
The primary purpose of this role is to be responsible for managing the Quality Assurance team which conducts various quality improvement activities, administers the special service tools and equipment programs, and provides escalated technical assistance when required.
HOW YOU WILL MAKE AN IMPACT
- Conduct quality assurance activities including field quality investigations, new model evaluations, cold-weather tests, and plant quality audits
- Aggregate quality input data from multiple sources (GWMS, HyTAC, CR, etc.), analyze field quality issues, and escalate to stakeholders
- Coordinate incident vehicle go-and-see and field testing with HMC, NAQC and suppliers
- Facilitate the warranty parts return program, conduct root cause analyses, and submit findings to stakeholders in high-quality QIRs
- Coordinate campaigns, recalls, and other field service actions
- Manage the CBTC (Ches Balduini Technical Centre) and ensure efficient operation while meeting all quality standards
- Validate proposed countermeasures and publish Technical Service Bulletins (TSBs)
- Maintain HYSIS service information website to ensure continuous operation for dealer network
- Ensure dealership service readiness during new vehicle model launches by managing distribution of new essential tools and equipment, updating existing equipment (GDS, battery tester) to be compatible with the new model
- Maintain and update the list of essential Special Service Tools and New Dealer Kit equipment
- Service as main contact for HMC Automotive Safety Execution, GSSC (Global Service Support Center), and NAQC (North America Quality Center) at HACC
- Act as a liaison between suppliers and HACC with regards to special service tools and dealer equipment program
- Support marketing and PR events with vehicle quality inspections and on-site technical support

WHAT YOU WILL BRING TO THE ROLE
- 5 - 7 years of relevant experience in the same or similar positions
- Completion of an undergraduate degree in a technical fiel
- Excellent Automotive Technical skills
- Knowledge of automotive specialty tools i.e. scan tools, battery testers
- Knowledge of HMG products and diagnostic methods
- Experience with quality analysis processes
- Able to motivate a small team and ensure accountability for key deliverables

WHAT HYUNDAI CANADA CAN OFFER YOU
- Award Winning Work Culture
- Health Benefits Start Day One
- Car Leasing Program
- Flexible start times and Hybrid working environment
- RRSP Matching
- Maternity and Parental Leave Top-Up
- Career Development and Mentoring Program
- Tuition Reimbursement Support

WHAT HAPPENS NEXT
STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.