Night Attendant- Casual

**Description**

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

**Human Focus - Creativity - Excellence**

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today

Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.

**Key Responsibilities**:

- To run the front desk in a courteous efficient manner;
- To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner;
- To redirect calls as appropriate and take clear, concise messages when required;
- To greet, assist and direct all visitors;
- To handle various administrative and introductory accounting duties;
- To pick up and sort internal mail;
- To stamp, deliver and maintain mail machine for external mail;
- To prepare packages and arrange courier pick up;
- To arrange meeting room schedule and bookings;
- To update phone and distribution lists;
- To replace staff as necessary;
- To answer and respond immediately to emergency response system;
- To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
- To always be accessible to your team and management and promptly attend any problems/concerns that may arise;
- To maintain a clean, safe, fully stocked and well organized reception area;
- To establish and maintain harmonious relationships with residents, their families and employees;
- To report to management if the residents have concerns or complaints;
- To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
- To provide evening security and emergency response for residents when required;
- To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures;
- To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows;
- To do laundry (including washing, treating & folding);
- To operate floor care machines and steam cleaning equipment;
- To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces;
- To pick up garbage & recycling and transport to designated areas;
- To adhere to established residence policies and procedures, including safety rules and safe working practices;
- To prepare documentation as required according to residence policy;
- To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it;
- To attend in-service training as required in order to better serve the needs of the residents;
- To complete The Learning Centre as monthly online training;
- To attend staff meetings as required to be aware of changes in Residence that have taken place;
- To participate in the Quality Improvement Program;
- To complete other duties as assigned;
- To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity.

**Required Education, Credentials and Experience**:

- Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience;
- Ability to provide feedback on a day-to-day basis;
- Knowledge and experience with standard institutional cleaning techniques;
- Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable

- Previous experience in reception is considered an asset;
- Must exhibit professional and polished telephone manner;
- Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
- High organized and detail focused;
- Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred;
- Ability to work with mínimal supervision;
- Current CPR and First aid;
- Current Smart Choices Responsible Service Certification (Serving it Safe);
- Current (within 6 months) Vulnerable Position/Sector Screening (VPS);