Housekeeping Manager

4 days ago

Gloucester, Canada Welcominns Hotel Full time

Basic Functions of Position:
Manages the operation of the housekeeping department to ensure overall cleanliness in all areas of the property, maximum profitability and service quality.

Job Duties/Accountabilities:
¨ Keeps accurate payroll records of housekeeping staff.

¨ Direct activities of the Housekeeping Department in furnishing daily service to guest rooms and public areas.

¨ Maintain proper staffing levels.

¨ Create and post bi-weekly work schedules in accordance with business levels.

¨ Maintains secure system for control/administration of key card distribution to RAs & RCs.

¨ Inspect premises, guest rooms, linen rooms, public areas and other areas to assure that employees maintain the property’s standards of housekeeping.

¨ Schedule special cleaning programs as required. Areas such as window washing, carpet shampooing, vent cleaning, general cleaning and other programs may be included in the cleaning program directed by the general Manager and Housekeeping.

¨ Maintain a monthly inventory of guest and housekeeping supplies and linen, and purchase replacement of supplies and equipment as per budgetary approvals.

¨ Originate work orders for needed repairs to guest rooms or public areas.

¨ Issue all supplies and equipment for cleaning of guest rooms (and other areas), in accordance with policy and procedures.

¨ Make sure that all cleaning agents are properly diluted and used according to instructions.

¨ Control “Lost and Found Log”; review with general Manager any abnormalities.

¨ Resolves guest and associate concerns in a timely fashion.

¨ Reports room discrepancies to Front Desk and resolves issues.

¨ Assists the general Manager with special projects.

¨ Monitors job performance daily.

¨ Provides coaching and supports team members in meeting their responsibilities and becoming part of the team & develop short/long term developmental goals.

¨ In conjunction with general manager addresses issues relating to disciplinary action.

¨ Ensure that your area of responsibility is abiding and up to date with the hotel policies and procedures while maintaining the hotel image.

¨ Attends management meetings as well as coordinating departmental meetings.

¨ Strive to be innovative in new programs designed to eliminate waste and increase productivity.

¨ Supervise department operations promoting quality service to achieve maximum guest satisfaction, protection of assets and mínimal expenses.

¨ Administer Yearly Performance Reviews.

Skills & Knowledge:
¨ Ability to communicate & understand information as well as working with management, peers, and guests in an effective and diplomatic manner.

¨ Strong organizational skills with the ability to prioritize and function effectively under pressure and within established deadlines.

¨ Effective listening abilities, strong judgment & leadership qualities with effective decision-making and problem solving skills.

¨ Good oral, written and interpersonal communication skills.

¨ Willing to work flexible hours to meet challenging deadlines.

¨ High level of attention to detail and follow-up.

¨ Solid understanding of business professionalism and the ability to work in a team environment.

¨ Ability to handle diversity.

¨ Computer literate.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gloucester, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Management: 2 years (preferred)

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