IT Specialist

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_.

We are searching for an **IT Specialist**to join our Technology and Innovation Team based in Halifax, Nova Scotia.

**Meaningful Benefits**

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

- Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (with employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Paid breaks
- Access to thousands of vendors offering perks and discounts through our WorkPerks program
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety

**About the Opportunity**
- Work as a Tier 2 escalation point in an ITSM ticketing platform for notes & tracking
- Provide support for end-user hardware and software within a primarily Windows and Android environment, including educating internal clients on day-to-day use
- Provide level 2 support for Enterprise Systems such as: Microsoft O365, telephone systems, networking, file servers, camera systems, door access control, & printers
- Support Tier 1 team via coaching, documentation, and SOP creation
- Participate in a variety of IT projects as necessitated by business needs
- Be able to travel to locations across the company to provide hands-on support regarding complex issues, corporate infrastructure, and construction
- Participate in a weekly on-call rotation for sitewide critical infrastructure support

**About You**

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

- A diploma, certificate or computer industry specific certifications
- Strong knowledge of Windows, Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practices
- Strong verbal and written communication skills
- Excellent problem-solving, planning, and organizational abilities
- High level of customer service orientation and professionalism
- A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
- Reliable means of transportation

**About Us**

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Only those selected for an interview will be contacted.