Service Assistant

Position: Service Assistant
Program: Settlement
Location: New Westminster/Tri-Cities

Temporary in-person position at 21 hours per week starting September 15, 2025 until March 31,
2026. Knowledge of a second language considered an asset.

Posting Date: August 12, 2025
Closing Date: August 19, 2025

Why choose us
Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization,
we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when
you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most
organizations.

Summary:
Perform reception and administrative support functions for Settlement or Case Management Programs including but not
limited to screening, registering, and making appointments for clients, assisting with program marketing, payment requisitions,
inventory management of hard assets, data base maintenance, and event/workshop preparation.

How You’ll Make a Difference:
Perform reception and clerical duties related to the Settlement and Case Management Programs. Ensure administrative

tasks of the program are met and provide reception coverage as and when needed at other locations.

through database); check eligibility and refer to appropriate staff.
Provide information to clients and internal contacts regarding available services. If clients are requesting services which

are not provided at ISSofBC, refers individuals to appropriate external agencies and maintains up-to-date knowledge on
programs and community services.

Prepare monthly events’ calendar, publish on ISSofBC website, on e-newsletter shared with clients, and promote with
partners like NEWtoBC, libraries etc.

Prepare purchase orders and payment requisitions for Manager’s approval, ensuring that all supporting documentation is
provided. Submit to Finance in a timely manner and according to established procedures.

Handle purchase, distribution and tracking the transit tickets offered by Settlement or Case Management Program staff to
clients. Arrange interpretation sessions and childminding sessions with contracted registered businesses, as and when
required by the team.

Respond to reports of technical problems related to office equipment. If unable to resolve the issue refers matter to
Manager or appropriate department.

Coordinate meetings including notification/confirmation, facility booking, audio-visual equipment and catering. Provide
administrative support to program’s events and workshops

Perform other related duties as required.

What You Bring:
Grade 12 education. Certification or diploma in office administration from a training institution recognized by the employer
supplemented by one (1) year experience in general office clerical work OR an equivalent combination of education, training
and experience. Knowledge of a second language considered an asset.

What Makes You a Change Maker:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Demonstrated ability to communication effectively in both written and oral English.
Demonstrated cultural competency and commitment to working effectively with diverse populations.
Possession of and the ability to maintain a clear provincial Criminal Record Check.

ISSofBC Value Proposition
Expected Hiring Range: $22.86 - $23.44 *Dependent on education, training, experience, and internal equity. *Wage grids are

reviewed annually. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current
total compensation package continues to meet the requirements of living wages in BC to support our employees.

Accrued vacation and other paid leave benefits based on eligibility.
Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5%

with employer contribution up to 5%.
Extended health and dental benefits upon joining.
Employee and Family Assistance Program (EFAP).
Values-based organization with collaborative peers with a wide range of backgrounds and talents.
Inclusive culture and innovative workplace with opportunity for new approaches.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers,
including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air.
In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous
Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and
racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a
collaborative environment where diverse perspectives and unique strengths are celebrated.

requested to submit a Cover Letter, outlining their in