Ovation (High-net-worth) Claims Specialist

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid - the best of both worlds. Does this sound like an exciting challenge? Come join our team What you’ll do: - Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.- Assess structural repair and emergency mitigation damages- Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality and customer experience of the program.- Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.- Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.- Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.- Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.- Train team members and may assist with Open/Closed file reviews.- Support the CAT team as needed, to coordinate response for Ovation customers and brokers.- Liaise with Ovation UW and Risk Management to spot trends and identify risks.- Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.- Establish relations with both our internal and external adjusting partners and vendor database. What you’ll bring: - Minimum 5+ years of experience in a senior position handling property loss- Past experience adjusting Auto PD claims across Canada- Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).- Proven track record of handling large loss (> $150K)- Experience reviewing estimates using Xactimate software- Outstanding public speaking and presentation skills to handle high-profile clients and partners- Solid understanding of claims adjusting practises.- Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset What you’ll get- The salary band for this position ranges from $65,500 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. LI-MP1