Supervisor, Financial Services

AnswerPlus has been in the business of helping people for over 60 years. Our inbound call centre specializes in 24/7 virtual reception and urgent call answering. We are a growing company with locations in Montreal, Toronto, Edmonton, and Hamilton. We rely on our years of experience and expertise, but never so much that we forget to move forward. In this role, you will be part of a team that works hard, is energetic, celebrates innovative ideas, and is devoted to supporting one another and putting our employees first.

**Job responsibilities**
- Supervise and mentor a team of three, providing coaching, feedback, and support to help them achieve their professional goals and their monthly KPIs
- Oversee the day-to-day financial operations, ensuring accuracy, efficiency, and compliance with all relevant regulations
- Develop and implement financial policies, procedures, and internal controls, optimizing processes for increased efficiency
- Provide strategic financial guidance to the CEO, contributing to key business decisions
- Collaborate cross-functionally to gather financial data and insights to support decision-making, including profit maximization recommendations
- Prepare and analyze financial reports, budgets, and forecasts to guide organizational planning
- Stay informed about industry regulations, and best practices, to ensure the team's continuous professional development
- Act as the primary liaison for the CRA and our Accounting Firm
- Support our outsourced payroll supplier
- Manage AnswerPlus’ employee benefit program
- Lead, mentor, and team development, fostering a culture of collaboration and continuous improvement
- Conduct regular performance reviews, setting goals, and providing ongoing feedback to team members

**Monthly**:

- Review all monthly income statements for all departments, analyzing the numbers to ensure accuracy, as well as outline any deviations from the budget
- Reconciliations
- Verify the precision and timely delivery of all billings and reports through a comprehensive review process
- Review all collections to verify that each client is either in good standing with payments or has been deactivated
- Maintain on-time payments to our vendors
- Verifying that payroll is processed accurately and on schedule
- Track all departmental KPIs
- Perform routine system audits to verify the proper functioning of all billing and financial tools

**Annually**:

- Assist with the preparation of our annual budget
- Conduct a review to ensure the efficiency of our financial services processes
- Assist in year-end preparation and protocol
- Oversee standalone projects related to financial services that are beyond the scope of regular day-to-day responsibilities

**Experience and Qualifications**:

- A minimum of five years of proven experience in **financial management or accounting roles with 3-5 years in a supervisory capacity.**:

- Bachelor's degree in finance, accounting, or a related field
- Strong knowledge of financial regulations, accounting principles, and financial reporting
- Proficient in financial modelling and analysis and reporting
- Proficient in Sage, ADP, Microsoft Office, and Windows programs
- Previous payroll processing experience would be a vital asset
- Experience with HRIS systems, i.e., ADP Workforce Now
- Excellent analytical and problem-solving skills and leadership skills
- Excellent interpersonal skills with the ability to lead and inspire a team
- Demonstrated experience in talent development, team building, and performance management
- Extensive experience with data entry and record-keeping
- Demonstrated ability to work effectively with mínimal supervision and prioritize workload
- Excellent administrative and organizational skills with a strong attention to detail
- A flexible team player with a demonstrated ability to collaborate and support colleagues
- Strong English communication skills (oral and written)
- Personal qualities of professionalism, integrity, credibility, judgment, initiative, tact, discretion, confidentiality, and diplomacy
- Exceptional organizational and time management skills; able to multitask and prioritize while working independently and as part of a team
- Thrives in a fast-paced environment
- Is proactive, flexible, resourceful, and conscientious
- Must be able to deal with others calmly and effectively in high-stress situations
- Thinks through problems carefully and uses sound judgment
- Demonstrates ability to work with a high level of accuracy and attention to detail

**Benefits**:
We offer great benefits

Employee Assistance Program

Health and Dental Benefits

Paid time off

Wellness Program

**Job Types**: Full-time, Permanent

**Salary**: $85,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton,