Customer Logistics Manager, Distribution

**Customer Logistics Manager, Distribution - Supply Chain Operations Canada (Hybrid - Toronto)**

**Now Brewing -**Customer Logistics Manager, Distribution - Supply Chain Operations Canada** #tobeapartner**

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

As a Customer Logistics Manager, Distribution - Supply Chain Operations Canada, you will be responsible for managing and helping set the strategic direction of one of the largest and fastest growing businesses at Starbucks.

**As a Customer Logistics Manager, Distribution - Supply Chain Operations Canada, you will**:

- Champion the Customer Voice: Serve as the advocate for customer/store needs, ensuring they remain central to all logistics and operational decisions.
- Drive Operational Excellence: Implement leadership strategies, streamlined processes, and effective tools to enhance the customer experience across all Canadian markets.
- Enable Scalable Growth: Simplify workflows, standardize communications, and automate reporting in partnership with internal teams and third-party service providers.
- Foster Strategic Partnerships: Manage key relationships to drive mutual growth, reduce operational costs, and unlock new efficiencies.
- Set Team Direction: Define clear goals and priorities aligned with organizational strategy and service level agreements (SLAs).
- Optimize Team Resources: Continuously evaluate and adjust team structure and resources to meet evolving customer service expectations.
- Deliver Key Performance Metrics: Ensure achievement of KPIs such as SLA adherence, on-time store deliveries.
- Resolve Issues Proactively: Monitor trends through store communication tools and escalate opportunities for short
- and long-term improvements. Also, plan flawless execution during promotional periods.
- Ensure Effective Communication: Oversee timely and standardized communication to stores and internal teams, following internal guidelines for messaging.
- Support Store Order Operations: Support store order management, including high-touch scenarios like weather disruptions, emergency orders, and holiday scheduling.
- Develop Training Programs: Design and evolve training for Logistics Service Representatives to enhance skills and support career development.
- Oversee Escalation Management: Lead the resolution of both daily and long-term issues in collaboration with third-party logistics providers and internal stakeholders.

**We’d love to hear from people with**:

- Direct management responsibility for a team of 5+ individual contributors.
- 10 years of industry experience.
- Performance management experience driving process improvements using leading and lagging indicators.
- Operator or Retail Supply Chain Channel management with Inventory management experience or equivalent.
- A proven track record for improving productivity and revenue opportunities across all stages of the product lifecycle.
- Strong understanding of an end-to-end Supply Chain and the value / cost drivers that Supply Chain can drive - from manufacturing through logistics/transportation to the customer delivery execution.
- Strong communication skills, both written and verbal.
- Effective cross-functional collaboration and ability to effectively lead a large team through a complex business issue.
- Data-oriented, analytical and detail-oriented and balanced with an ability to be able to step back from the data to draw out the right business conclusions.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.

If you live in **the greater Toronto area**, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week._ _

At Starbucks, one of our values is to create a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.