Specialist, Online Category Experience

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

As Specialist, Site Experience B2B, you will work with and support the Site Experience B2B team to use customer data and competitive benchmarking to improve the online experience by modifying product finding methods, landing pages, and product detail pages. This work will result in improved customer and associate satisfaction, increased traffic and sales, and a higher conversion rate.

**Your role**:

- Analyze and leverage customer data, site behaviours, pre/post-transaction data, and competitive benchmarking to identify opportunities to improve the online customer experience.
- Monitor site satisfaction surveys and website session recordings to identify improvement opportunities
- Collaborate with the integrator and designer, and with other team functions to execute changes to the website.
- Work closely with the business area’s advisor to translate data into actions that will improve the site experience and conversion rate.
- Coordinate timelines, planning and distribution of work and ensure quality control of projects
- Analyze and improve taxonomy, purchase path (search and navigation), digital content, Search Engine Optimization (SEO), and post-transaction results

**The qualifications we are looking for**:

- Bachelor’s Degree in business, marketing, finance, or a related field
- 2-3 years of experience in eCommerce, B2B an asset
- Strong numeric and advanced analytics aptitude
- Experience working with web analytics tools, Adobe Analytics an asset
- Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
- Demonstrated ability to manage multiple projects, including prioritization, planning, and task delegation
- Exceptional communication skills
- Flexibility and ability to perform in a fast-paced, changing environment

By joining the RONA family, you’ll enjoy many benefits, such as:

- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Electric car charging stations
- A fitness centre, sports activities, and showers
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that’s involved in the community
- And much more

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.