Switchboard Operator

1 week ago

London, Canada Victoria Hospital Full time

**Posting Period**:
Open: November 15, 2024

Deadline: November 21, 2023

**Department Name**:
Switchboard Operator

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Regular Part-time

Rate of Pay: $25.91 per hour - $27.79 per hour

Hours of Work: up to 22 hours per week

**Qualifications**:

- Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
- Successful completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call center
- Recent and related Inbound call center and/or urgent dispatch experience of one year
- Demonstrated proficient communication skills; both verbal and written
- Advanced Attention to detail
- Demonstrated ability to organize and prioritize work
- Demonstrated ability to problem solve
- Demonstrated excellent customer service skills
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC's Vision, Purpose, and Values
- Demonstrated ability to attend work on a regular basis

**Teaching, Learning and Research**
- London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.-
**Immunization Requirements**

Before beginning employment at LHSC, all new hires will be required to:
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio, Meningitis.
- Provide documentation of the Tuberculosis skin testing (two step.
- Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health?s current definition of being fully vaccinated.- As part of the selection process applicants may be required to complete an examination or test. Please be advised that an internal reference check may be conducted as part of the selection process.Thank you for your interest in this opportunity. Only those applicants selected for an interview will be contacted.

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