Copier Technician

**OT Group** is one of the largest independently owned office technology suppliers in Canada. We are focused on providing exceptional customer service, industry-leading technology products and substantial financial value. We have seven locations in Ontario with our head office in Belleville to our branch locations from Markham through to the Quebec border. Our capable team of approximately 60 staff members live and work in the regions they service which helps to reduce our environmental impact and ensures the best possible response times to our customers.

Under the same ownership since 1988, our company is implementing a significant growth strategy and is looking for **Copier Technicians** to join our team

This role will be based out of our **Brockville** location, and is full-time and permanent.

As a top employer in our industry**, **we take pride in offering our employees an exceptional place to work. If you want to live and breathe technology, you can expect the following:

- Competitive compensation and benefits
- Opportunity for personal and professional growth and development
- Work/life balance
- Shareholder opportunities
- Company social events
- A family oriented environment

**In this role, you will be responsible for**:

- Providing onsite customer service, field repair and maintenance of Printers and Multifunctional Printers (MFP’s) in our customer locations, including:

- Troubleshooting to conclude and address issues
- Cleaning machine(s) inside and out
- Verifying firmware and software are up to date
- Proactively identifying issues, and communicating effectively with clients around solutions and next steps
- Answering inquiries that customers may have regarding repair, maintenance or use of machines
- Effectively and proactively uses parts to maximize machine reliability and keep up with part life yields
- Performing the total call routine to maximize time and number of copies/prints between calls
- Accurately closing calls in a timely manner through the dispatching software
- Collaborating alongside Management and within the Team to achieve response times for territory goals
- Working alongside the Parts Department to track, order and reorder parts as required, and informing the Parts Manager of any outstanding or incomplete parts
- Notifying Management and Sales of any customer issues requiring escalation
- Other duties as assigned
- A College diploma in technical, computer or electrical education
- Minimum of two to three (2-3) years related experience, with certified training and service experience preferred
- Two to five (2-5) years printer repair experience considered a strong asset
- Strong mechanical aptitude, strong computer proficiency and effect troubleshooting skills, with proven attention to detail
- Valid A+ and /or Network+ certifications, an asset
- Exceptional communication skills, including interpersonal and customer service experience
- A positive attitude and outlook, promoting OT Group’s services and striving for outstanding customer satisfaction
- Possession of a valid driver’s license and vehicle travel to customer locations is required (mileage compensation provided)

If you are a confident, dedicated and hard working professional who is motivated to achieve high standards of quality service and value to customers, we would we love to hear from you

We appreciate all who express interest; however, only those selected for an interview will be contacted.