Venue Services Operations Intern

**Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential. We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team. As part of the Venue Services team under the Venues & Capital programs department at MLSE, the venue services operations intern will support the development and implementation of operational preparedness initiatives focused on documentation, checklist creation, and ensuring we continue building our event readiness across MLSE’s Downtown Campus for both the housekeeping and conversions department. **MLSE's Internship term dates are from September 8, 2025 - December 19, 2025** - Collaborate closely with venue services stakeholders to identify documentation needs, create operational checklists, develop detailed standard operating procedures (SOPs), and coordinate the resourcing to build the documentation. - Assist in establishing clearly defined "event-ready" standards for housekeeping and conversion operations to ensure their consistent implementation through detailed checklists, leveraging our 24/7 software for tracking. - Coordinate the creation, development, and maintenance of a venue operations & services calendar, aligning with inspections, training, and broader organizational requirements. - Support the creation and refinement of training resources, including sops and training videos, collaborating with production and branding teams. - Assist in defining ownership and tracking methods for furniture, fixtures & equipment (FFE) and storage areas to optimize space utilization and efficiency at Scotiabank Arena. - Engage in updating and reviewing technical guides and documentation, ensuring accuracy and relevancy, for the Downtown Campus. **Qualifications** - Currently enrolled in post-secondary education in business, event management, operations, or a related field. - Excellent organizational skills and attention to detail. - Strong communication and collaboration abilities. - Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, SharePoint). - Interest in venue management, operational efficiency, and event planning systems. - Ability to work independently, prioritize tasks, and manage multiple deadlines effectively. - We thank all applicants for their interest, however, only those selected for an interview will be contacted._ At MLSE, we are committed to building an equitable, diverse, and inclusive organization. LI-DNP