Technician L1

As we continue to grow, we are looking for a **Technology Specialist L1** to support one of our clients.
- **Location**: St-Thomas, Ontario
- **Schedule**: Monday to Friday, 37.5 hours per week
- **Work mode**:On-site
- **Duration Contract**:January 19th, - March 20th, 2025

At MSP Corp, we don’t just build our own teams, and we help our clients build theirs too. As a national leader in managed IT services, we partner with exceptional companies to help them find the talent that will drive their growth. We are currently assisting one of our clients in the search for a **Technology Specialist L1**

**About the Role**

As **Technology Specialist L1**you will be responsible for professional, friendly and first-rate communication alongside the delivery of our support services. This individual ensures that our clients are getting the best service they have ever experienced

**What You Will Do**
- Troubleshoot and resolve hardware, software, and networks issus.
- Install and configure systems, software, and peripherals.
- Monitor and maintain network health, addressing issues as they arise.
- Track technology assets and manage software licenses.
- Provide guidance and training on technology use and security.
- Implement and monitor security protocols; respond to incidents.
- Ensure data backups and manage recovery processes.
- Work with IT and cross-functional teams to support projects.
- Identify and automate routine tasks to improve efficiency.
- Generate reports on system performance and analyze technical data.

**What We Are Looking For**
- Must have strong time management skills and can work productively unsupervised.
- Pride in workmanship and able to work in a fast-moving, ever-changing environment
- Ability to interpret and/or discuss information with clients, which involves terminology or concepts not always familiar to them.
- Diploma/Degree, with a technical major, from a recognized College or University is helpful.
- Applicants with an ITIL Foundations Certificate will be given preference.
- Applicants with industry certifications (Microsoft, Cisco, VMware, CompTIA etc.) (asset)
- Knowledge with tools such as: Connectwise, ITG, RMM, Screen connect
- Outstanding communication skills (verbal, written, phone)
- Goal-oriented, organized team player
- Applicants with experience in similar roles will be given preference.
- General desktop troubleshooting skills.
- Some experience in Windows Server administration is helpful. This includes a basic understanding of, DHCP, DNS, AD, GPO etc.
- Basic knowledge in Hyper V virtualized environments. This includes a general understanding of P2V, V2V and V2P migrations as well as live migrations, replication and failover.
- An understanding of general networking concepts.
- Knowledge of MS Exchange Servers and some exposure to O365 is an asset.
- An understanding of Backup and Disaster Recovery platforms/technologies/concepts.
- Experience with remote support, ticketing and monitoring tools is an asset.